Exploring the Impact of EOS for CBE and Our Clients
At CBE, we’re always on the lookout for innovative solutions that can drive our business forward and, most importantly, deliver exceptional value to our clients. Our adoption of the Entrepreneurial Operating System (EOS) stands out as a transformative decision in our...
CBE Announces New Office Opening in the Philippines
Cedar Falls, March 6, 2024 – CBE is excited to announce the opening of our new office in Southwoods City, Binan City, Laguna, Philippines. This expansion marks a significant milestone in CBE’s growth journey and underscores our commitment to enhanced working...
CBE Welcomes New Senior VP of BPO Operations
Cedar Falls – February 28, 2024 – CBE Customer Solutions is pleased to announce the appointment of LeGrand Bonnet as its new Senior Vice President of BPO Operations. LeGrand brings over two decades of extensive experience in managing large-scale contact center...
Benefits of Consumer Credit Score Monitoring
While it’s common knowledge that good credit scores allow consumers to purchase the cars and homes they need at interest rates they can afford, only recently have consumers begun personally monitoring their credit scores. Access to this knowledge has given consumers...
CBE Companies Welcomes Craig Cappelle as Chief Information Officer
Cedar Falls, IA – CBE Companies is thrilled to announce the appointment of Craig Cappelle as the company’s Chief Information Officer (CIO). With a distinguished career and a proven track record in the industry, Cappelle brings a wealth of experience and expertise to...
CBE Cares: Extending a Helping Hand to Tornado Victims in Clarksville
In the aftermath of the devastating tornado that struck Clarksville this past December, members of the CBE Clarksville team came together to make a meaningful difference. Through the CBE Cares program, an initiative that allows employees to contribute to various...
CBE Companies Attains Accreditation as Inaugural Partner in DebtNext’s dPlat Partner Accreditation Program
CBE Companies, a leading provider of receivables management services, is pleased to announce its achievement as the inaugural accredited partner of DebtNext’s dPlat Partner Accreditation Program. This milestone underscores CBE’s commitment to excellence in...
CBE Cares: A New Chapter in Giving
In the spirit of community, compassion, and a commitment to making a positive impact, CBE Companies is proud to announce an exciting transformation in its philanthropic endeavors! CBE’s former “Casual for a Cause” program is a charitable initiative that has evolved...
The Role of Emotional Intelligence in Customer Service Outsourcing
In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...
The Balance of Automation and Human Touch in Effective Revenue Cycle Management
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
Protecting Your Business from Ransomware Attacks: Best Practices
In an increasingly digital world, where technology is at the heart of business operations, the threat of ransomware attacks looms larger than ever. These malicious attacks can cripple organizations, causing data breaches, financial losses, and damage to reputation....
Benefits of Outsourcing Revenue Cycle Management
Managing the revenue cycle efficiently is crucial for the financial health of any healthcare organization. Yet, the complexities of billing, claims processing, and compliance can be overwhelming. According to a study from CWH Advisors conducted November 2022 through...
Quality Over Cost: The Pitfalls of Selecting the Lowest Bidder in Healthcare
When it comes to selecting a revenue cycle management (RCM) service provider, many healthcare organizations may be tempted to opt for the lowest bidder in hopes to save on cost. This strategy can often come with hidden drawbacks that can negatively impact the...
Celebrating Our 2023 Leadership & Legacy Scholarship Recipients!
We are thrilled to announce that last month, as part of our ongoing Diversity, Equity and Inclusion (DEI) initiative, we had the honor of awarding scholarships to six remarkable graduating high school seniors from underrepresented minority backgrounds. These talented...
CBE Companies: Celebrating 90 Years of Excellence
Ninety years of history, growth, and unwavering commitment to excellence. As CBE marks our remarkable journey, we take a nostalgic glance back at the inspiring story of how this company transformed from humble beginnings to the industry-leading force we are today. The...
Predictive Insights: Harnessing Voice Data for Business Growth
In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...
Unleashing the Power of Human Interaction: Let CBE be Your Voice
Today’s world seems to have changed into one of rising customer service expectations but frustrating results. Businesses promise customers the moon in terms of fast and convenient customer service, and then fail to deliver on that expectation. In an abyss of wait...
CBE’s CEO, Erica Parks, Recognized as Call Center Outsourcing CEO of the Year 2023
CEDAR FALLS, IA – CBE Companies, a leading global business process outsourcing provider, is proud to announce that it’s esteemed CEO, Erica Parks, has been honored with the prestigious Influential Businesswomen Award. The award, presented by Acquisition International...
CBE Companies: Providing Exceptional Patient Care Amidst Inflation
The Impact of Inflation in Healthcare As healthcare costs rise, patients face increased financial burdens, particularly with medical debt. Healthcare debt can significantly strain individuals and families given the rising cost of drugs, medical equipment, and...
Five Qualities of a Successful Customer Care Agent
Industry-leading businesses understand the importance of quality customer service. The role of a customer service agent is more than just an entry level position, they are the voice of the organization. Their skills and decisions determine your customer’s overall...
