Cedar Falls, IA – CBE Companies is thrilled to announce the appointment of Craig Cappelle as the company’s Chief Information Officer (CIO). With a distinguished career and a proven track record in the industry, Cappelle brings a wealth of experience and expertise to lead the Information Technology (IT) strategy at CBE Companies.

Bringing an impressive 37 years of industry experience to the leadership team, Cappelle has showcased incredible leadership skills and a keen understanding of emerging technologies. With a distinguished career marked by a proven track record, Cappelle has honed his expertise in driving IT strategy through key roles at TEC Services and GC Services. Throughout his career, Cappelle has consistently demonstrated commitment to fostering a culture of innovation, aligning with CBE’s values and vision for the future.

“We are excited to welcome Craig to our executive team as Chief Information Officer,” said Erica Parks, CEO of CBE Companies. “We believe that Craig’s strategic vision and passion for leveraging technology to drive business success will greatly contribute to our ongoing growth and overall success as an organization.”

As CIO, Cappelle will play a crucial role in steering CBE Companies toward continued success, overseeing the development and implementation of innovative IT solutions that enhance delivery, operational efficiency, and client satisfaction.

Cappelle expressed his excitement about joining the CBE team, stating, “I am excited to join such a dynamic and energized company! I look forward to working along leaders that truly value the contributions of all employees and support the communities as they do. Their focus to live by their core values are more than just words, they exhibit it in their behaviors every day.”

CBE looks forward to the valuable contributions Craig will bring to the organization as they continue to evolve and innovate in the dynamic landscape of the industry.


Founded in 1933, CBE Companies is a national provider of outsourced contact center solutions. For 90 years, CBE has continued to invest in developing and nurturing leaders throughout the organization by creating an environment in which individuals thrive, creativity is valued, and organic growth is achieved. CBE employs nearly 1,200 people, including a large work-from-home community.

For more information about CBE Companies, please visit www.cbecompanies.com and follow CBE on Facebook and LinkedIn (@cbecompanies). Interested in speaking to one of our experts regarding CBE’s exceptional ARM & BPO solutions? Submit your information here or reach out to info@cbecompanies.com and someone will be in touch!