Trusted Provider of Call Center Services

Real People  ·  Real Problems  ·  Real Solutions

Revolutionize your customer service capabilities and streamline your business operations with our premier call center outsourcing services. Entrust our skilled professionals to embody your brand values and deliver exceptional customer support, empowering your business to achieve unprecedented growth and success.

CBE Notch Mark

Trusted Provider of Call Center Services

Real People  ·  Real Problems  ·  Real Solutions

Revolutionize your customer service capabilities and streamline your business operations with our premier call center outsourcing services. Entrust our skilled professionals to embody your brand values and deliver exceptional customer support, empowering your business to achieve unprecedented growth and success.

CBE Notch Mark

What We Offer

Business Process Outsourcing

Have the freedom to focus on YOUR CORE BUSINESS. CBE is a selective, trusted partner, and the right custom fit for your needs. Let us be an extension of your brand, share your core values, and be your voice!

Accounts Receivable Management

To provide best-in-class accounts receivable management strategies, we employ strict compliance measures, optimal performance reporting, and offer a top-notch customer experience that your business deserves.

Industries We Serve

CBE’s core values are ingrained in our business activities and enable us to apply our mission to make customers better in each of our strategic partnerships:

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Automotive

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Healthcare

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Credit and Retail

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Financial Services

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E-Commerce

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Government

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Telecom

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Utilities

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Higher Education

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Entertainment

What’s New

Recent Blog Posts

Exploring the Impact of EOS for CBE and Our Clients

At CBE, we’re always on the lookout for innovative solutions that can drive our business forward and, most importantly, deliver exceptional value to our clients. Our adoption of the Entrepreneurial Operating System (EOS) stands out as a transformative decision in our...

CBE Customer Solutions Welcomes New Senior VP of BPO Operations

Cedar Falls – February 28, 2024 – CBE Customer Solutions is pleased to announce the appointment of LeGrand Bonnet as its new Senior Vice President of BPO Operations. LeGrand brings over two decades of extensive experience in...

CBE Companies Welcomes Craig Cappelle as Chief Information Officer

Cedar Falls, IA – CBE Companies is thrilled to announce the appointment of Craig Cappelle as the company’s Chief Information Officer (CIO). With a distinguished career and a proven track record in the industry, Cappelle brings a wealth of experience and expertise to...

CBE Companies Attains Accreditation as Inaugural Partner in DebtNext’s dPlat Partner Accreditation Program

CBE Companies, a leading provider of receivables management services, is pleased to announce its achievement as the inaugural accredited partner of DebtNext’s dPlat Partner Accreditation Program. This milestone underscores CBE’s commitment to excellence in...

The Role of Emotional Intelligence in Customer Service Outsourcing

In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...

Benefits of Outsourcing Revenue Cycle Management

Managing the revenue cycle efficiently is crucial for the financial health of any healthcare organization. Yet, the complexities of billing, claims processing, and compliance can be overwhelming. According to a study from CWH Advisors conducted November 2022 through...

Quality Over Cost: The Pitfalls of Selecting the Lowest Bidder in Healthcare

When it comes to selecting a revenue cycle management (RCM) service provider, many healthcare organizations may be tempted to opt for the lowest bidder in hopes to save on cost. This strategy can often come with hidden drawbacks that can negatively impact the...

Celebrating Our 2023 Leadership & Legacy Scholarship Recipients!

We are thrilled to announce that last month, as part of our ongoing Diversity, Equity and Inclusion (DEI) initiative, we had the honor of awarding scholarships to six remarkable graduating high school seniors from underrepresented minority backgrounds. These talented...

Unleashing the Power of Human Interaction: Let CBE be Your Voice

Today’s world seems to have changed into one of rising customer service expectations but frustrating results. Businesses promise customers the moon in terms of fast and convenient customer service, and then fail to deliver on that expectation. In an abyss of wait...

CBE Companies: Providing Exceptional Patient Care Amidst Inflation

The Impact of Inflation in Healthcare As healthcare costs rise, patients face increased financial burdens, particularly with medical debt. Healthcare debt can significantly strain individuals and families given the rising cost of drugs, medical equipment, and...

Celebrating 90 Years!

Call Center Solutions

In 2023, we’re celebrating 90 years of CBE! Over the last 90 years, this industry has transformed immensely, yet the spirit with which CBE Companies unites people and creates value for the community remains the same.

Founded in 1933, our everyday work and steadfast approach to business and customer service are guided by our core values of Leadership, Integrity, Respect, Innovation, and Continuous Improvement. CBE is unique in that we are committed to doing things the right way even if it’s not the easy way, and for 90 years CBE has been providing outsourced call center solutions while effectively evolving and adapting in order to meet the diverse needs of our clients and our clients’ customers.

Accreditations

CBE's Accreditations and Certifications
CBE's Accreditations and Certifications

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