Call Center Services
Real People · Real Problems · Real Solutions
CBE call center services deploys our thinking and innovative strategies to address your challenges directly. We put your business and your people first. Our accomplished approach starts with asking the right questions, listening with care to alleviate your challenges and elevate your experience for a long-term solution.
Call Center Services
Real People · Real Problems · Real Solutions
CBE designs our thinking and innovative strategies to address your challenges directly. We put your business and your people first. Our accomplished approach starts with asking the right questions, listening with care to alleviate your challenges and elevate your experience for a long-term solution.
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Find Your Industry
What We Offer
Our industry experts can help you identify the right strategy to meet your business needs and help improve your customers’ journey. Contact us today for a customized consultation!
Government Collections
Partner with a leading provider of public sector collections to efficiently recover taxes, fines, fees and other government receivables.
Telecom
Connect with us to recover outstanding debt while enhancing your company’s reputation and providing the best possible customer service.
Financial Services
A collection of servicing solutions for the Auto, Credit and Retail, Financial Services/E-Commerce, Higher Ed, and Entertainment industries.
Healthcare
Maximize your healthcare organization’s recovery of patient receivables with our compassionate approach. Capture revenue earlier and more effectively as we address any issues in your revenue cycle.
Utilities
Reduce disconnections and retain your valued customers with our innovative first- and third-party collection and care solutions.
BPO Customer Solutions
Targeted right-channel experiences for
your customers.
What’s New
Recent Blog Posts
What’s New
Recent Blog Posts
CBE Companies Among 2023 Training APEX Award Winners
“We are pleased to be recognized as a 2023 Training APEX Award winner for the third year in a row, and we are proud of our high ranking out of more than 100 organizations.” CBE was ranked 22nd out of 105 awarded companies.
We are excited to announce the new Leadership & Legacy Scholarship Program!
Established by CBE Companies Owner and Chairman Tom Penaluna and his wife Ginger, this scholarship will fund and award annual scholarships and provide leadership training to minority youth in Black Hawk County, with an emphasis on those who have attended ‘Leader in Me’ schools.
CBE Companies Sponsors ‘Black Excellence HBCU Tour’ Launched by Embracing Exploration
Local non-profit Embracing Exploration launches the ‘Black Excellence HBCU Tour’ offering area students an opportunity to experience and explore educational opportunities while celebrating their heritage and inspiring greatness. CBE’s Madelyn Ridgeway, Director of Diversity, Equity, Inclusion & Belonging, joined these students on this incredible journey – be sure to check out the tour video for more details!
Our Approach to Security
CBE maintains a comprehensive cybersecurity policy that outlines our strategy for responding to information system incidents and provides information essential to continuity of critical business functions. The plan ensures the safety of personnel, communicates effectively with internal and external stakeholders, protects assets and electronic data, and maintains continuity of mission-critical services and support operations.
- CBE believes our people are our first line of defense and talk with them on their first day at CBE about their critical role in keeping our systems secure.
- CBE has comprehensive and continual security trainings and reminders
- CBE has a defined vulnerability review and patching cadence that exceeds any client requirements.
- CBE has a SOC 2 Type 2 report, which demonstrates that we follow complex security controls over a period of time.
Our Approach to Security
CBE maintains a comprehensive cybersecurity policy that outlines our strategy for responding to information system incidents and provides information essential to continuity of critical business functions. The plan ensures the safety of personnel, communicates effectively with internal and external stakeholders, protects assets and electronic data, and maintains continuity of mission-critical services and support operations.
- CBE believes our people are our first line of defense and talk with them on their first day at CBE about their critical role in keeping our systems secure.
- CBE has comprehensive and continual security trainings and reminders
- CBE has a defined vulnerability review and patching cadence that exceeds any client requirements.
- CBE has a SOC 2 Type 2 report, which demonstrates that we follow complex security controls over a period of time.