About CBE

Companies

Established in 1933, CBE Companies is a premier service provider specializing in accounts receivable management and call center solutions. We design our thinking and innovative strategies to address your challenges directly. Our accomplished approach starts with asking the right questions, listening with care to alleviate your challenges and elevate your experience for a long-term solution.

Real People
Real Problems
Real Solutions

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Real People

Our representatives are your neighbors, fellow citizens, and members of the community. They interact with your customers with empathy, compassion, and the genuine desire to help.

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Real Problems

Our Core Values keep us grounded. We take the time to ask the right questions, listen carefully, and treat your challenges with respect.

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Real Solutions

We design our solutions with you in mind, and we thrive in shared victories.

Who is CBE Companies?

Founded in 1933, CBE Companies has been a leader in providing accounts recievable management services and global outsourced contact center solutions, expertly linking people to the solutions they need. Our distinctive approach to culture immersion and our effective process for scaling operations align seamlessly with our clients’ objectives for customer satisfaction, performance, and data security.

For more than nine decades, CBE Companies has been a hub of innovation, investing in the development and nurturing of leaders across the organization. We’ve created a workplace where creativity is encouraged, and growth happens naturally. With over 1,200 staff across five global locations—including our headquarters in Cedar Falls, Iowa, and additional sites in New Braunfels, Texas; Clarksville, Tennessee; Manila, Philippines; and Southwoods, Philippines—CBE Companies is equipped to adapt and respond to the ever-evolving needs of our clients. Step into a role with us and become part of a story of excellence and ongoing innovation.

Leadership

At CBE, we pave the way with industry-leading recovery rates and unmatched expertise. Our leadership is dedicated to setting standards that others strive to meet, ensuring successful outcomes for all our clients.

Integrity

We operate with the highest level of integrity, ensuring transparency and ethical practices in every interaction. Trust CBE Group to manage your collections with honesty and unwavering ethical standards.

Innovation

Leveraging cutting-edge technology and innovative strategies, CBE Group stays ahead of the curve to maximize recovery efficiency. We innovate to transform challenges into opportunities for our clients.

Respect

We recognize the importance of maintaining respect for all parties involved in the collections process. Our approach is compassionate and professional, fostering positive relationships and respectful resolutions.

Continuous Improvement

Committed to excellence, CBE Group continually seeks ways to enhance our services and boost client satisfaction. We embrace continuous improvement to deliver superior results and adapt to the evolving needs of the market.

Our Locations

At CBE Group, we are proud to serve our clients and communities from five strategically located offices around the world. Each of our locations is equipped to provide exceptional service and support, ensuring that we meet the nees of our clients no matter where they are. 

Cedar Falls, IA

Clarksville, TN

New Braunfels, TX

Manila, Philippines

Biñan, Laguna, Philippines

Creating Sustainable Growth for CBE Group’s DEI Efforts

As an organization that has built its success on “doing the right thing”, we are diligently working to incorporate diversity, equity, and inclusion (DEI) into every department, process, and decision at our company as it naturally becomes an integrally woven part of our company’s culture.

We have created internal systems and policies that allow diversity, equity, and inclusion to grow and flourish. These systems include a DEI Committee & Advisory Committee, DEI framework, and employee resource groups. Additionally, CBE has implemented a cultural holiday that gives every full-time US employee eight paid hours each year they can take to celebrate culture however they choose.

Empowering Women in Leadership at CBE Group

At CBE we are proud to be led by a visionary CEO. Gender diversity in leadership is not just a statistic for us; it’s a testament to our commitment to inclusivity, innovation, and progress that directly benefits our clients. 

Parks’s guidance has been instrumental in shaping a culture that values and promotes women in leadership roles, with women now comprising 58% of our leadership team. This stance sets a powerful example within the industry, showcasing the positive impact of diversity at the highest levels of management.

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