by Jordan Mulford | Nov 15, 2023 | Communication
In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...
by Jordan Mulford | Aug 17, 2023 | Communication
Today’s world seems to have changed into one of rising customer service expectations but frustrating results. Businesses promise customers the moon in terms of fast and convenient customer service, and then fail to deliver on that expectation. In an abyss of wait...
by Jordan Mulford | Jul 5, 2023 | Communication
In an increasingly interconnected world, businesses are constantly seeking innovative strategies to remain competitive and optimize their business operations. Offshoring has emerged as a powerful solution, enabling companies to tap into global talent pools, leverage...
by Jordan Mulford | Apr 21, 2023 | Communication, Technology
Introduction A recent article by Jarred Schenke at Bisnow Atlanta indicates that more than 30 million square feet of office space has been abandoned due to remote work taking hold across the country. Despite the return-to-office trend, most companies have opted to...
by Jordan Mulford | Apr 3, 2023 | Communication, DEI
CBE’s weaves Diversity, Equity, and Inclusion (DEI) efforts into the fabric of their organization – As an organization that has built its success on “doing the right thing”, we are diligently working to incorporate diversity, equity, and inclusion (DEI) into every...
by CBE Companies | Dec 21, 2022 | Communication, Customer Service, Leadership
Author: Erica Parks, CBE President and CEO Taking a moment to celebrate our CBE community As 2022 is drawing to a close, I’d like to slow down for just a bit to reflect on the incredible year we had at CBE. Diversity helps us to connect deeper with the clients...