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Five Qualities of a Successful Customer Care Agent

Five Qualities of a Successful Customer Care Agent

by Jordan Mulford | Jul 12, 2023 | Customer Service

Industry-leading businesses understand the importance of quality customer service. The role of a customer service agent is more than just an entry level position, they are the voice of the organization. Their skills and decisions determine your customer’s overall...
Unlocking the Potential of Your Workforce: How BPO Services Aid in Addressing Quiet Quitting

Unlocking the Potential of Your Workforce: How BPO Services Aid in Addressing Quiet Quitting

by Jordan Mulford | Jun 9, 2023 | Customer Service

In today’s dynamic job market, a new trend is quietly reshaping the workforce. Termed “Quiet Quitting,” this phenomenon spreading virally on social media refers to the growing number of employees who discreetly disengage from their current roles.   Driven by a...
Boosting Consumer Confidence: The Benefits of Outsourcing Call Center Services to CBE

Boosting Consumer Confidence: The Benefits of Outsourcing Call Center Services to CBE

by Jordan Mulford | May 4, 2023 | Customer Service

Prolonged Economic Turbulence is Causing Low Consumer Confidence Consumer confidence can be a crucial factor in determining the success of businesses. When consumer confidence is high, consumers are more likely to spend money and invest in the economy. However, when...
Full Steam to 2023: Reflecting on a Standout Year for CBE

Full Steam to 2023: Reflecting on a Standout Year for CBE

by Jordan Mulford | Dec 21, 2022 | Communication, Customer Service, Leadership

Author: Erica Parks, CBE President and CEO   Taking a moment to celebrate our CBE community As 2022 is drawing to a close, I’d like to slow down for just a bit to reflect on the incredible year we had at CBE. Diversity helps us to connect deeper with the clients...

Don’t Hold Back!

by Jordan Mulford | Sep 23, 2021 | Communication, Customer Service, Finance and Accounting, Government and Higher Education

Financial challenges during any unprecedented time will land at the office of where the unpaid receivables live: the collections department. Call it any other name—accounts receivable office, the office of student accounts, business office, or customer service—the...

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