Prolonged Economic Turbulence is Causing Low Consumer Confidence

Consumer confidence can be a crucial factor in determining the success of businesses. When consumer confidence is high, consumers are more likely to spend money and invest in the economy. However, when consumer confidence is low, consumers are more hesitant to spend money, which can have a negative impact on businesses the economy.

According to a recent report from Reuters, US consumer confidence has fallen to a 9-month low in April 2023. This decline is attributed to concerns about the rising inflation and uncertainty about the economic recovery following the COVID-19 pandemic. With consumers growing more sensitive to higher prices and growing inflation, it is essential for businesses to focus on improving their customer service to retain their existing customer base and attract new customers.


Benefits of Outsourcing Call Center Solutions

CBE is known for our decades of experience providing consistent, sustainable call center performance and delivery. CBE’s core values are engrained in our business activities and enable us to apply our mission to create outsourcing solutions that make clients better in each of our strategic partnerships.

A positive experience with customer service can boost retention by double digits. Customers reward companies with repeat business when they can communicate conveniently and in their preferred method. CBE’s call center solutions are designed to provide businesses, both domestic and global, with a dedicated team of professionals who are trained to handle customer inquiries, issue resolution, and support efficiently. By outsourcing call center services to CBE, businesses can benefit from our personalized customer care, omni-channel support, and quick resolution times.


CBE’s customer call solutions can help improve consumer confidence by providing:

  • Enhanced Customer Service: CBE’s diverse footprint provides a unique perspective and the experience needed to utilize best practices across several business groups. We communicate with customers using methods they use every day, including live voice, SMS text, email, and chat. Our capabilities are scalable depending on the level of support your business requires.
  • Cost Savings: Save on the cost of hiring, training and retaining your own employees. Allow CBE to reduce the burden by managing this portion to your specifications and service level expectations. has a team of experienced professionals who are trained to handle customer inquiries and support efficiently, which can aid in reducing operating costs.
  • Increased Transparency: CBE provides access to real-time information about reporting and analysis of key metrics, supplying clients with visibility into how their outsourced processes are performing.
  • Strategic Partnership:  As an extension of your business, CBE aligns the expectations and performance deliverables to ensure a smooth, seamless customer experience.  Fluid communication for consistent improvement and growth is why CBE is a strategic partner of choice for many looking to outsource their call center needs, domestically or globally.


Overall, in times of low consumer confidence, shift focus on improving customer service to retain your existing customer base and attract new customers. CBE’s personalized call center solutions can help businesses achieve this goal by providing high-quality customer service support and cost-effective solutions. Our customer-focused and flexible approach always reflects the best solutions for your business needs.