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The Balance of Automation and Human Touch in Effective Revenue Cycle Management

The Balance of Automation and Human Touch in Effective Revenue Cycle Management

by Jordan Mulford | Nov 1, 2023 | Technology

In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
Protecting Your Business from Ransomware Attacks: Best Practices

Protecting Your Business from Ransomware Attacks: Best Practices

by Jordan Mulford | Oct 25, 2023 | Technology

In an increasingly digital world, where technology is at the heart of business operations, the threat of ransomware attacks looms larger than ever. These malicious attacks can cripple organizations, causing data breaches, financial losses, and damage to reputation....
Predictive Insights: Harnessing Voice Data for Business Growth

Predictive Insights: Harnessing Voice Data for Business Growth

by Jordan Mulford | Aug 30, 2023 | Technology

In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...
Staying in the Business Process Outsourcing (BPO) Game as Artificial Intelligence (AI) Capabilities Rise

Staying in the Business Process Outsourcing (BPO) Game as Artificial Intelligence (AI) Capabilities Rise

by Jordan Mulford | May 11, 2023 | Technology

Emerging AI Technology Causing a Shift in Business Processes AI technology is rapidly transforming the way businesses operate, by automating various tasks and processes. One of the most significant impacts of AI on business processes is the ability to process large...
Remote Work: From Big Offices to Virtual Teams

Remote Work: From Big Offices to Virtual Teams

by Jordan Mulford | Apr 21, 2023 | Communication, Technology

Introduction A recent article by Jarred Schenke at Bisnow Atlanta indicates that more than 30 million square feet of office space has been abandoned due to remote work taking hold across the country. Despite the return-to-office trend, most companies have opted to...
Medical Debt Collection That’s Patient-Centered

Medical Debt Collection That’s Patient-Centered

by Jordan Mulford | Nov 29, 2022 | Healthcare, Technology

Medical debt collection is a rising concern driven by rising healthcare costs which have been escalating for years. Healthcare debt is one of the biggest – if not the biggest – sources of debt for many Americans. The Consumer Financial Protection Bureau (CFPB), which...
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