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Real People  ·  Real Problems  ·  Real Solutions

CBE designs our thinking and innovative strategies to address your challenges directly. We put your business and your people first. Our accomplished approach starts with asking the right questions, listening with care to alleviate your challenges and elevate your experience for a long-term solution.

CBE Notch Mark

Call Center Services

Real People  ·  Real Problems  ·  Real Solutions

CBE designs our thinking and innovative strategies to address your challenges directly. We put your business and your people first. Our accomplished approach starts with asking the right questions, listening with care to alleviate your challenges and elevate your experience for a long-term solution.

CBE Notch Mark

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Careers

Looking for a new opportunity? Click here to see why CBE is Your Next Step.

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Find Your Industry

What We Offer 

 

Our industry experts can help you identify the right strategy to meet your business needs and help improve your customers’ journey. Contact us today for a customized consultation!

Government Collections

Partner with a leading provider of public sector collections to efficiently recover taxes, fines, fees and other government receivables.

Telecom

Connect with us to recover outstanding debt while enhancing your company’s reputation and providing the best possible customer service.

Financial Services

A collection of servicing solutions for the Auto, Credit and Retail, Financial Services/E-Commerce, Higher Ed, and Entertainment industries.

Healthcare

Maximize your healthcare organization’s recovery of patient receivables with our compassionate approach. Capture revenue earlier and more effectively as we address any issues in your revenue cycle.

Utilities

Reduce disconnections and retain your valued customers with our innovative first- and third-party collection and care solutions.

BPO Customer Solutions

Targeted right-channel experiences for
your customers.

What’s New

Recent Blog Posts

Leadership & Legacy Scholars

In partnership with Leader Valley, we are excited to announce the new Leadership & Legacy Scholarship Program!

Established by CBE Companies Owner and Chairman Tom Penaluna and his wife Ginger, this scholarship will fund and award annual scholarships and provide leadership training to minority youth in Black Hawk County, with an emphasis on those who have attended ‘Leader in Me’ schools.

CBE Companies Sponsors ‘Black Excellence HBCU Tour’ Launched by Embracing Exploration

Local non-profit Embracing Exploration launches the ‘Black Excellence HBCU Tour’ offering area students an opportunity to experience and explore educational opportunities while celebrating their heritage and inspiring greatness. CBE’s Madelyn Ridgeway, Director of Diversity, Equity, Inclusion & Belonging, joined these students on this incredible journey – be sure to check out the tour video for more details!

Leadership Group Handshake

Full Steam to 2023: Reflecting on a Standout Year for CBE

2022 was a tremendous year for CBE, so let’s take a moment to celebrate our strengthened commitments to diversity in hiring, successful philanthropic endeavors, talented executive team and employees, and optimistic outlook for 2023 and the future.

Medical Debt Collection

Medical Debt Collection That’s Patient-Centered

The growing threat of cyber breaches in the healthcare industry has spiked. Ransomware attacks are on the rise.

Erica Parks, President and CEO

CBE Companies Announces Erica Parks as President and Chief Executive Officer

CBE Companies (CBE) announced today that President Erica Parks has been appointed to President & Chief Executive Officer.

Healthcare Cyber Security

Healthcare Cybersecurity Best Practices for 2023

The growing threat of cyber breaches in the healthcare industry has spiked. Ransomware attacks are on the rise.

Recruiting Blog Image

Discover Your Next Career with CBE Companies

Originally labeled as the Great Resignation, experts are now calling it the Great Reshuffle. Trends show people are trading up.

Social Responsibility

What Corporate Social Responsibility Means to CBE

Amid worldwide uncertainty, CBE is deliberately different.

Cyber Security Threats

How CBE Readies Itself Against Cyber Threats

CBE has never had a successful cyber intrusion—and this is why

Erica Parks - One of a Kind Female President

Interview with Erica Parks: A one-of-a-kind female president

All rising stars begin somewhere. For Erica Parks, President of CBE Companies, it began with a goal: to become a Chief Financial Officer by age 30.

What’s New

Recent Blog Posts

Our Approach to Security

CBE maintains a comprehensive cybersecurity policy that outlines our strategy for responding to information system incidents and provides information essential to continuity of critical business functions. The plan ensures the safety of personnel, communicates effectively with internal and external stakeholders, protects assets and electronic data, and maintains continuity of mission-critical services and support operations.

 

  • CBE believes our people are our first line of defense and talk with them on their first day at CBE about their critical role in keeping our systems secure.
  • CBE has comprehensive and continual security trainings and reminders
  • CBE has a defined vulnerability review and patching cadence that exceeds any client requirements.
  • CBE has a SOC 2 Type 2 report, which demonstrates that we follow complex security controls over a period of time.

Our Approach to Security

CBE maintains a comprehensive cybersecurity policy that outlines our strategy for responding to information system incidents and provides information essential to continuity of critical business functions. The plan ensures the safety of personnel, communicates effectively with internal and external stakeholders, protects assets and electronic data, and maintains continuity of mission-critical services and support operations.

 

  • CBE believes our people are our first line of defense and talk with them on their first day at CBE about their critical role in keeping our systems secure.
  • CBE has comprehensive and continual security trainings and reminders
  • CBE has a defined vulnerability review and patching cadence that exceeds any client requirements.
  • CBE has a SOC 2 Type 2 report, which demonstrates that we follow complex security controls over a period of time.

Contact Us

(319) 234-6686

Cedar Falls, IA 

Clarksville, TN 

New Braunfels, TX 

Manila, PH 

Get Started

Whether you want to talk business, apply for a job or make a payment, we make it easy to get in touch with us.