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Blending Artificial Intelligence with the Human Touch to Engage Patients

Imagine your patients having the ability to deliver a message, make a payment, or speak to a virtual agent any time of day. Patients can securely and conveniently resolve their account from their phone, tablet, or laptop in a manner that maintains their dignity and your reputation.

Healing Healthcare’s Revenue Cycle with Every Patient Interaction

We’ve been in business for over 85 years, and since the 1940’s CBE has been a trusted provider of Healthcare patient account resolution services.

CBE is revolutionizing the patient journey in Healthcare by delivering an amazing user experience that includes creative ways for patients to make a payment, view a statement, talk to a virtual agent, or speak to a live recovery specialist. What we offer is heightened patient engagement with optimized recoveries.

 

We Operate by the “Golden Rule”

“Treat others as you want to be treated.” It’s a simple statement and it’s how we approach our work with your patients. It also ensures a great experience between our teams and is foundational for strengthening your reputation in the communities you serve. Patient experience matters—whether it’s customer service or collections.

 

Early-Out Self-Pay Outsourcing

We understand the many challenges a patient faces after experiencing an illness or injury. At this point the patient journey is complicated, so we help them navigate their increasing patient responsibilities with an understanding ear and easy payment options.

Our full-service program leverages powerful technology & connected intelligence to engage patients early and often. We ensure patient satisfaction in every communication and utilize modern communication channels including texting and emailing — in addition to traditional methods such as phone calls and patient statements — to interact with your patients via methods they already use in other areas of their life. Each patient circumstance is unique, so we offer convenient payment methods that make it easy to pay for care.

 

Bad Debt Solutions

Why should the patient journey stop when your patient accounts are charged-off? CBE provides Primary, Secondary and Tertiary collections for aging receivables, and we have the means to email and text even when accounts are aged. We understand some patients may not want to speak to a live person regarding their outstanding debt and are more likely to pay if they can make payments how and when they want.

We’re dedicated to providing a positive patient experience and offer post-call satisfaction surveys. Our culture and core values focus on empathy and finding the right solutions for optimal interactions and account resolution, one patient at a time.
 

Call Center

Provider of Outsourced Call Center Services

Locations

Locations

Iowa and Tennessee

Healthcare

Healthcare
Solutions

 

  • Early-Out Self-Pay Outsourcing

 

  • Bad Debt Solutions
Thumbs Up

Consistently Recognized as an Employer of Choice

Group

Purpose

Making lives better one call at a time, by connecting people to solutions.


 

Seamless & Connected Intelligence

CBE is pioneering. We built a powerful, compliant, consumer-centered, decision platform that allows us to better understand patients individually so we can proactively meet their needs. We transformed recovery performance by creating an amazing user experience, both digitally and over the phone. It all begins with the right data, and what we do with that data allows us to achieve optimal results for Healthcare.

 

CBE Owns LocateSmarter®

LocateSmarter® is a batch skip trace and data enrichment company that delivers better, more unique data that other agencies simply don’t get from skip trace and credit reporting vendors offering traditional data refining.

CBE doesn’t stop there. We partner with several other data enrichment firms to pare with LocateSmarter®, using AI and machine learning to integrate the best data to optimize financial performance and consumer experience, making each contact more successful than the last.
 


Blending Technology with Human Touch

CBE executes on this data with a compliant, omnichannel platform to provide the ability for your patients to resolve their account when they want and in their preferred method, any time of day or night.

We deliver an individualized patient experience via:

  • Intelligent Virtual Agent, ARIA - Imagine having thousands of conversations and never making a mistake, or saying the wrong thing? Our Intelligent Virtual Agent ARIA is as close to being human as AI can get with intelligence and kindness in her voice. She is conversational and dynamic, assisting patients who wish to resolve their accounts without speaking to a live Recovery Specialist.
  • PayCBEGroup.com - Our payment portal is smart and user-friendly. Patients can resolve their account, establish a payment plan, view pending payments, and make changes to their arrangements.
  • eStatements - CBE sends thousands of patient statements and collections letters via secure, compliant email.
  • Text Messaging - CBE integrates text messaging to engage patients earlier in the process.
  • Live Recovery Specialists - Our highly-trained specialists have excellent communication skills and will explain the different payment options available to aid patients in paying their Healthcare bills. 

    CBE’s unique capabilities allow us to deliver leading performance for Healthcare clients without generating complaints or risking your reputation in your communities. We make continual investments in our human capital strengths from talent selection, award winning training, and real-time speech analytics.


Leading the Industry in Compliance

Unlike most receivables management firms today, we continue to be privately held with our expertise widely known throughout the collections industry. Our ability to adapt and evolve in the constantly changing regulatory environment sets us apart from other providers.

CBE is at the forefront providing thought leadership and industry best practices within the receivables management industry through the ACA International and other industry conferences.
 

We Live and Breathe Healthcare

Not only do we have a dedicated team for Healthcare, but we stay active attending, sponsoring, and speaking at industry events. We are members of the following associations:

  • ACA International
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Financial Management Association (HFMA)

 

Doing the Right Thing

Doing the Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

Leading the Way

Leading
the Way

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Our Impact

Rating Quote

We have been with CBE since early 2002. When we sent out our original RFP in 2001, CBE’s response individuated that they had the technology and the willingness to provide the 'personal touch' we were looking for. CBE showed us in our first years with them that they could meet our expectations, and that they would invest in their technology and in their own people so they could continue to provide the services and responses we have looked for. That 'personal touch' has continued all these years.”

-Collections Manager, Private Midwest Hospital

 

Sales Contacts:

Joan Dean
Director, Sales - Healthcare
Ph: (319) 833-1397
Cell: (402) 238-4713
joan.dean@cbecompanies.com 

 

Ron Seyler
Director, Sales - Healthcare
Ph: (319) 833-1244
Cell: (319) 486-8668
ron.seyler@cbecompanies.com



Kim Reibling
Director, Sales - Healthcare
Cell: (314) 605-88074
kim.reibling@cbecompanies.com
 

CBE COMPANIES, INC.
1309 Technology Parkway
Cedar Falls, IA 50613