We’ve been in business since 1933, and for more than 20 years CBE has been a trusted provider of Telecom account resolution services. As an outsourcing partner who thrives on getting the details right, we believe in leaving no stone unturned when striving for success. CBE’s long-term success in the Telecom industry has been achieved by maximizing innovation with our technology, internal processes, and team training.

Our first- and third-party recovery solutions focus on obtaining quick results while maintaining your company’s reputation with your customers. By combining an approach that idealizes the Golden Rule and provides seamless customer experience, CBE is revolutionizing the customer journey by delivering an amazing user experience that includes creative ways for customers to make a payment, view a statement, talk to a virtual agent, or speak to a live recovery specialist. What we offer is heightened customer engagement with optimized recoveries.

Blending Artificial Intelligence with the Human Touch to

Engage Customers

We made it possible for your customers to deliver a message, make a payment, or speak to a virtual agent any time of day in order to resolve their account . Customers can securely and conveniently resolve their account from their phone, tablet, or laptop in a manner that enables flexibility and strengthens your reputation.

We Operate by the “Golden Rule”

“Treat others as you want to be treated.” It’s a simple statement and it’s how we approach our work with your patients. It also ensures a great experience between our teams and is foundational for strengthening your reputation in the communities you serve. Patient experience matters—whether it’s customer service or collections.

Debt Collection Solutions

Our full-service program leverages powerful technology and connected intelligence to engage your customers early and often. We ensure customer satisfaction in every communication and utilize modern communication channels including texting and emailing—in addition to traditional methods such as phone calls and patient statements — to interact with your customers via methods they already use in other areas of their life. Each customer circumstance is unique, so we offer convenient payment methods that make it easy to meet their financial obligations.

We’re dedicated to providing a positive consumer experience and offer post-call satisfaction surveys. Our culture and core values focus on empathy and finding the right solutions for optimal interactions and account resolution, one customer at a time.