The Leading Voice in Telecom Debt Collection
When you can count the largest players in your industry as your clients, you know you are doing something right. A low-maintenance partner for telecom companies in cable, wireless and internet services, CBE continually delivers industry-leading results.
Reshaping Debt Collection for Telecom
We’ve been in business since 1933, and for more than 20 years CBE has been a trusted provider of Telecom account resolution services. As an outsourcing partner who thrives on getting the details right, we believe in leaving no stone unturned when striving for success. CBE’s long-term success in the Telecom industry has been achieved by maximizing innovation with our technology, internal processes, and team training.
Our first- and third-party recovery solutions focus on obtaining quick results while maintaining your company’s reputation with your customers. By combining an approach that idealizes the Golden Rule and provides seamless customer experience, CBE is revolutionizing the customer journey by delivering an amazing user experience that includes creative ways for customers to make a payment, view a statement, talk to a virtual agent, or speak to a live recovery specialist. What we offer is heightened customer engagement with optimized recoveries.
Blending Artificial Intelligence with the Human Touch to
Engage Customers
We made it possible for your customers to deliver a message, make a payment, or speak to a virtual agent any time of day in order to resolve their account . Customers can securely and conveniently resolve their account from their phone, tablet, or laptop in a manner that enables flexibility and strengthens your reputation.
We Operate by the “Golden Rule”
“Treat others as you want to be treated.” It’s a simple statement and it’s how we approach our work with your patients. It also ensures a great experience between our teams and is foundational for strengthening your reputation in the communities you serve. Patient experience matters—whether it’s customer service or collections.
Debt Collection Solutions
Our full-service program leverages powerful technology and connected intelligence to engage your customers early and often. We ensure customer satisfaction in every communication and utilize modern communication channels including texting and emailing—in addition to traditional methods such as phone calls and patient statements — to interact with your customers via methods they already use in other areas of their life. Each customer circumstance is unique, so we offer convenient payment methods that make it easy to meet their financial obligations.
We’re dedicated to providing a positive consumer experience and offer post-call satisfaction surveys. Our culture and core values focus on empathy and finding the right solutions for optimal interactions and account resolution, one customer at a time.
Tools that Drive Success
Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results.
Seamless & Connected Intelligence
CBE is pioneering. We built a powerful, compliant, consumer-centered, decision platform that allows us to better understand customers individually so we can proactively meet their needs. We transformed recovery performance by creating an amazing user experience, whether digitally or over the phone. It all begins with the right data, and what we do with that data allows us to achieve optimal results for Telecom companies.
CBE Owns LocateSmarter®
LocateSmarter is a batch skip trace and data enrichment company that delivers better, more unique data that other agencies simply don’t get from skip trace and credit reporting vendors offering traditional data refining.
CBE doesn’t stop there. We partner with several other data enrichment firms to pair with LocateSmarter, using AI and machine learning to integrate the best data to optimize financial performance and consumer experience, making each contact more successful than the last.
Blending Technology with Human Touch
CBE executes on this data with a compliant, omnichannel platform to provide the ability for your customers to resolve their account when they want and in their preferred method, any time of day or night.
We deliver an individualized consumer experience via:
Smart IVR
ARIA is as close to being human as artificial intelligence can get. With kindness in her voice, she is conversational and dynamic, and assists patients who wish to resolve their accounts without speaking to a live person.
PayCBEGroup.com
Our payment portal is user-friendly and can help patients resolve their account, establish a payment plan, view pending payments, and make changes to their arrangements.
eStatements
CBE sends thousands of patient statements and collections letters via secure, compliant email.
Text Messaging
CBE integrates text messaging to engage patients earlier in the process.
Live recovery specialists
Our highly trained specialists have the finest communication skills and can explain the many different payment options available to aid patients in paying their healthcare bills.
CBE’s unique capabilities allow us to deliver leading performance for our clients without generating complaints or risking your reputation in your communities. We make continual investments in our human capital strengths from talent selection, award winning training, and real-time speech analytics.
Leading the Industry in Compliance
Unlike most receivables management firms today, we continue to be privately held with our expertise widely known throughout the collections industry. Our ability to constantly adapt, evolve, and stay ahead of the regulatory environment sets us apart from other firms.
CBE is at the forefront providing thought leadership and industry best practices within the receivables management industry through the ACA International and other industry conferences.
We have worked with CBE as an agency partner for several years and are very happy with performance. CBE has continually proven themselves as a leader on our agency scorecard. Due to consistent success in a champion/challenger environment, market share has increased for CBE. We are very pleased with their results and attribute their competitive advantage to an advanced level of technology and analytics at the operational level. When change needs to be made, CBE is willing, able and quick to adjust workflows, resources, and processes. We look forward to a partnership for years to come.”
Doing the right thing
We conduct our business in accordance with the highest standards of professional behavior and ethics.
Leading the way
Meet our Leadership Team
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