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Expertise in Utility Collection and Customer Service Solutions

CBE’s customized customer service and third party collection services focus on maximizing your revenue while minimizing risk. Our dedicated Utility Division offers custom solutions to identify “at-risk” customers, reduce customer churn and increase recoveries to complement your business processes.

Home Solutions Utilities

Pre-Disconnect and Post Charge-Off Recovery Solutions

You don’t amass a client portfolio of some of the nation’s largest utilities across the United States by accident. Our proven strategies for maximizing your revenue stem from our A/R management experience going back to the 1930s and our insistence on providing only top quality service to you and your customers.

CBE Provides Third-Party Solutions

Primary and Secondary Debt Collection

Our strategic debt collection efforts utilize detailed work strategies, advanced technology and industry-leading skip trace resources to optimize collections. Our analytics programs ensure that our workforce is constantly fine-tuned to provide the results you need when you need them.

 

We can Act in a First-Party Capacity

Customer Care

As your customer service outsourcing partner, we will provide your customers unparalleled service. Our experience in providing high-performing call centers across multiple verticals means you benefit from best practices that heighten efficiency and customer satisfaction. From billing inquiries to service connections and outage calls, we will ensure your customers have a seamless experience.

 

Tools that Drive Success

Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results.

  • EFT Agree- A compliant solution for recurring debit payments. Customers are able to use our interactive voice response (IVR) technology to secure future payments that are compliant with Regulation E.
  • Manual Clicker Application (MCA)- we proactively mitigate TCPA risk with our innovative, patent-pending Manual Clicker Application (MCA) used in outbound dialing efforts. Designed by Madison Wyatt, our analytic and technology application subsidiary, our manual dialing alternative maintains TCPA compliance while creating efficiencies in outbound cell phone dialing. The MCA has been vetted in the courts and proven to protect our clients from legal risk.
  • CallMiner- We utilize this speech analytics software to analyze each call for quality assurance and compliance with documented standards.
  • Online Consumer Portal with Negotiation Engine- A 24/7 self-service platform that allows consumers to make payments on their own terms utilizing the negotiation technology to determine repayment and settlement options.
  • cat.i Core- This custom account tracking intelligence tool helps us maintain effective operational strategies with our workforce.
  • CBE WebVision- Our client access website that offers our clients the ability to view accounts and download reports, invoices and other documents from CBE.
Call Center

Provider of Outsourced Call Center Services

Locations

5 Locations

Iowa, Texas and Philippines

Utility Solutions

Utilities 
Solutions

First Party

  • Pre-Disconnect Recovery

Third-Party

  • Primary and Secondary Debt Collection
Thumbs Up

Consistently Recognized as an Employer of Choice

Group

Purpose

Making lives better one call at a time, by connecting people to solutions

We Know the Utility Industry

CBE keeps a finger on the pulse of the utility industry through a number of strategic partnerships with organizations like the American Gas Association, Edison Electric Institute and Platts. Our team members also attend and speak at numerous utility industry events and participate in educational events for compliance, regulatory issues and advances in debt collection techniques and technology.

We Operate by the
“Golden Rule”

“Treat others as you want to be treated.” It’s a simple axiom and it’s how we approach our work for utility providers nationwide. It ensures a great experience for you and your customer any time they interact with CBE.

We Put our Experience and Culture of Innovation to Work for You

Over the years we have gained diverse experience working on the largest contracts in some of the most highly regulated industries, including utilities. As a result, the processes we put into practice adhere to stringent security standards and compliance guidelines to mitigate your risk.

Our employees are empowered to execute on new ideas. If current technology won’t meet our needs, we invest in a proprietary solution that is better than what the market offers. This ensures we are proactive to industry changes, giving you a competitive advantage.

Finally, we believe your business is our business. Our famous “cultural immersion sessions” allow us to gain a thorough understanding of your unique business, patient base and culture with an on-site visit. Aligning your culture with our core values provides a stronger bond for a mutually beneficial experience.

 

Doing the Right Thing

Doing the
Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

Leading the Way

Leading
the Way

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Our Impact

Rating Quote

As part of a corporation that provides electric and natural gas services to 759,000 customers in seven states, it is extremely important for us to partner with an agency that can deliver consistent, exceptional performance results in recovering our delinquent accounts. CBE has consistently met our collection expectations even in difficult economic times. Throughout the years, we have been extremely pleased with their performance results.

 

CBE has proven to us over the years that they are respectful and compassionate when working with our customers to obtain finances due. I feel CBE’s success in this area stems from their ability to understand our culture and what is important to us. We are always looking for ways to improve our technology and CBE’s systems provide a smooth integration and enable us to access information conveniently.”

-Large Private Utility Provider

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