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The Leading Voice in Telecom Debt Collection

When you can count the largest players in your industry as your clients, you know you are doing something right. A low-maintenance partner for wireless, telecom and cable companies, we continually delivers industry-leading results.

Home Solutions Telecom

Reshaping Debt Collection for Telecom

As an agency partner who thrives on getting the details right, we believe in leaving no stone unturned when striving for success. Our success in the telecom industry has been achieved by maximizing our innovation with our technology, internal processes and team training.

In an industry driven by innovation, it pays to partner with an agency that leads rather than follows.

 

Debt Collection Solutions

Our first- and third-party collections solutions focus on getting quick results while maintaining your company’s reputation with your customers. By combining a seamless customer experience and an approach that idealizes the Golden Rule (treat others as you would want to be treated), we maximize collection results without sacrificing integrity.

CBE consistently passes audits, certifications and licensing required by our clients for security.

  • State licensing
  • PCI DSS Certification
  • ISO 27002
  • National Institute of Standards and Technology (NIST)

 

Call Center

Provider of Outsourced Call Center Services

Locations

5 Locations

Iowa, Texas and Philippines

Utility Solutions

Telecom
Solutions

First Party

  • Pre-Disconnect Recovery
  • Fraud Management

Third-Party

  • Post-Charge Off
  • Primary
  • Secondary
  • Tertiary
Thumbs Up

Consistently Recognized as an Employer of Choice

Group

Purpose

Making lives better one call at a time, by connecting people to solutions

 

Tools that Drive Success

Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results.

  • EFT Agree- A compliant solution for recurring debit payments. Customers are able to use our interactive voice response (IVR) technology to secure future payments that are compliant with Regulation E.
  • Manual Clicker Application (MCA)- we proactively mitigate TCPA risk with our innovative, patent-pending Manual Clicker Application (MCA) used in outbound dialing efforts. Designed by Madison Wyatt, our analytic and technology application subsidiary, our manual dialing alternative maintains TCPA compliance while creating efficiencies in outbound cell phone dialing. The MCA has been vetted in the courts and proven to protect our clients from legal risk.
  • CallMiner- We utilize this speech analytics software to analyze each call for quality assurance and compliance with documented standards.
  • Online Consumer Portal with Negotiation Engine- A 24/7 self-service platform that allows consumers to make payments on their own terms utilizing the negotiation technology to determine repayment and settlement options.
  • cat.i Core- This custom account tracking intelligence tool helps us maintain effective operational strategies with our workforce.
  • CBE WebVision- Our client access website that offers our clients the ability to view accounts and download reports, invoices and other documents from CBE.

 

Doing the Right Thing

Doing the
Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

Leading the Way

Leading
the Way

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Our Impact

Rating Quote

We have worked with CBE as an agency partner for several years and are very happy with performance. CBE has continually proven themselves as a leader on our agency scorecard. Due to consistent success in a champion/challenger environment, market share has increased for CBE. We are very pleased with their results and attribute their competitive advantage to an advanced level of technology and analytics at the operational level. When change needs to be made, CBE is willing, able and quick to adjust workflows, resources and processes. We look forward to a partnership for years to come.”

-Sr. Agency Manager, Fortune 500 Company

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