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The Leading Voice in Telecom Debt Collection

When you can count the largest players in your industry as your clients, you know you are doing something right. A low-maintenance partner for telecom companies in cable, wireless and internet services, CBE continually delivers industry-leading results.

Reshaping Debt Collection for Telecom

We’ve been in business since 1933, and for more than 20 years CBE has been a trusted provider of telecom account resolution services. As an outsourcing partner who thrives on getting the details right, we believe in leaving no stone unturned when striving for success. CBE’s long-term success in the telecom industry has been achieved by maximizing innovation with our technology, internal processes, and team training.

Our first- and third-party recovery solutions focus on obtaining quick results while maintaining your company’s reputation with your customers. By combining an approach that idealizes the Golden Rule and provides seamless customer experience, CBE is revolutionizing the customer journey by delivering an amazing user experience that includes creative ways for customers to make a payment, view a statement, talk to a virtual agent, or speak to a live recovery specialist. What we offer is heightened customer engagement with optimized recoveries.
 

Blending Artificial Intelligence with the Human Touch to Engage Customers

We made it possible for your customers to deliver a message, make a payment, or speak to a virtual agent any time of day in order to resolve their account . Customers can securely and conveniently resolve their account from their phone, tablet, or laptop in a manner that enables flexibility and strengthens your reputation.
 

We Operate by the “Golden Rule”

“Treat others as you want to be treated.” It’s a simple statement and it’s how we approach our work with your customers. It also ensures a great experience between our teams and is foundational for strengthening your company’s reputation. The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
 

Debt Collection Solutions

Our full-service program leverages powerful technology and connected intelligence to engage your customers early and often. We ensure customer satisfaction in every communication and utilize modern communication channels including texting and emailing—in addition to traditional methods such as phone calls and patient statements — to interact with your customers via methods they already use in other areas of their life. Each customer circumstance is unique, so we offer convenient payment methods that make it easy to meet their financial obligations.

We’re dedicated to providing a positive consumer experience and offer post-call satisfaction surveys. Our culture and core values focus on empathy and finding the right solutions for optimal interactions and account resolution, one customer at a time.

 

Call Center

Provider of Outsourced Call Center Services

Locations

Locations

Iowa, Tennessee, Philippines

Utility Solutions

Telecom
Solutions

First Party

  • Pre-Disconnect Recovery
  • Churn Prevention
  • Fraud Management
  • LNP
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Consistently Recognized as an Employer of Choice

Group

Purpose

Making lives better one call at a time, by connecting people to solutions

 

Tools that Drive Success

Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results.
 

Seamless & Connected Intelligence

CBE is pioneering. We built a powerful, compliant, consumer-centered, decision platform that allows us to better understand patients individually so we can proactively meet their needs. We transformed recovery performance by creating an amazing user experience, whether digitally or over the phone. It all begins with the right data, and what we do with that data allows us to achieve optimal results for telecom companies.
 

CBE Owns LocateSmarter®

LocateSmarter is a batch skip trace and data enrichment company that delivers better, more unique data that other agencies simply don’t get from skip trace and credit reporting vendors offering traditional data refining.

CBE doesn’t stop there. We partner with several other data enrichment firms to pair with LocateSmarter, using AI and machine learning to integrate the best data to optimize financial performance and consumer experience, making each contact more successful than the last.
 

Blending Technology with Human Touch

CBE executes on this data with a compliant, omnichannel platform to provide the ability for your customers to resolve their account when they want and in their preferred method, any time of day or night.

We deliver an individualized customer experience via:

  • Intelligent Virtual Agent
  • Robust Patient Portal
  • eNotices
  • Text Messaging
  • Live Recovery Specialists

ARIA is our Intelligent Virtual Agent - Imagine having thousands of conversations and never making a mistake, or saying the wrong thing? ARIA is as close to being human as AI can get with intelligence and kindness in her voice. She is conversational and dynamic, assisting customers who wish to resolve their accounts without speaking to a live Recovery Specialist.

PayCBEGroup.com Our payment portal is smart and user-friendly. Customers can resolve their account, establish a payment plan, view pending payments, and make changes to their arrangements. 

eNotice CBE sends thousands of customer statements and collections letters via secure, compliant email. 

Text Messaging  CBE integrates text messaging to engage your customers earlier in the process.

Live Recovery Specialists  Our highly-trained specialists have excellent communication skills and will explain to your customers the different payment options available to them. 

CBE’s unique capabilities allow us to deliver leading performance for our clients without generating complaints or risking your reputation in your communities. We make continual investments in our human capital strengths from talent selection, award winning training, and real-time speech analytics.

Leading the Industry in Compliance

Unlike most receivables management firms today, we continue to be privately held with our expertise widely known throughout the collections industry. Our ability to constantly adapt, evolve, and stay ahead of the regulatory environment sets us apart from other firms.

CBE is at the forefront providing thought leadership and industry best practices within the receivables management industry through the ACA International and other industry conferences.

 
 

 

Doing the Right Thing

Doing the
Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

Leading the Way

Leading
the Way

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Our Impact

Rating Quote

We have worked with CBE as an agency partner for several years and are very happy with performance. CBE has continually proven themselves as a leader on our agency scorecard. Due to consistent success in a champion/challenger environment, market share has increased for CBE. We are very pleased with their results and attribute their competitive advantage to an advanced level of technology and analytics at the operational level. When change needs to be made, CBE is willing, able and quick to adjust workflows, resources, and processes. We look forward to a partnership for years to come.”

-Sr. Agency Manager, Fortune 500 Company

 
 

Sales Contact:


Mike Ruiz

Vice President, Business Development
CBE Companies
1309 Technology Parkway
Cedar Falls, IA 50613
Cell: (319) 883-6611
mike.ruiz@cbecompanies.com