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Leading the Way in Government & Higher Education A/R

No one knows debt recovery in government and higher education like we do. CBE has the experience, knowledge and capability to serve the largest contracts from the federal government and educational institutions seeking a proven recovery solutions provider. Our experience, approach and advanced technology have allowed us to positively impact a diverse group of educational institutions and some of the largest departments of the federal government.

Home Solutions Government & Education

The Premier Agency for Higher Education & Government Contracts

Whether it’s catering to the demanding security and regulatory needs of government contracts or integrating seamlessly with a university’s billing office, CBE can do it all.
 

Collections Assistance for Higher Education

Our Campus-Based Student Loans Division is 100 percent dedicated to education clients requiring recovery solutions outside their own billing office. Our education services include default aversion, primary and secondary debt collection for Perkins loans, institutional loans and various student accounts receivable.

We have generated positive results for over 300 universities and colleges ranging in size from 800 to over 50,000 students.

Through experiences with our clients and continued industry relationships with the National Association of College and University Business Officers (NACUBO) and National Council of Higher Education Resources (NCHER), we leverage industry knowledge and expertise to adapt our recovery solutions to best fit our clients’ needs.

 

Default Aversion- Preventing Loan Defaults

Our Student Loan Counseling Service (SLCS) subsidiary, has worked since the 1990s to counsel students in repayment best practices and default aversion. Our focus is to help students repay their loans while avoiding the pitfalls of default. This results in lower cohort default rates and increased loan recoveries for your institution.

Primary and Secondary Debt Collection

Our advanced technology, intelligent work strategies and advanced skip tracing resources allow our team to reduce your outstanding debt. Plus, we apply our analytics resources to ensure our workforce contacts your borrowers efficiently and effectively to help them resolve their obligations and shorten your recovery timeline.

Call Center

Provider of Outsourced Call Center Services

Locations

5 Locations

Iowa, Texas and Philippines

Government Education

Government and Higher
Education Solutions

First Party

• Default Aversion

Third-Party

• Primary and Secondary Debt Collection

Thumbs Up

Consistently Recognized as an Employer of Choice

Group

Purpose

Making lives better one call at a time, by connecting people to solutions

A Clear #1 for State and Federal Government Contracts

How do you become the top-performing agency for the three largest government contracts? Scalability, consistency and industry expertise.

From smaller state governments to serving the largest contracts in the federal government, CBE has the capabilities, flexibility and know-how to complete any job at a higher level than other collections agencies.

 

Leading the Way with Proven Results and Thought Leadership

When we say no one knows government accounts receivable like we do, it’s not a boast. Federal contracts account for over 64 percent of our active inventory, and that is due to our ability to deliver the highest quality results compared to other agencies.

  • We are a repeated top performer on our Federal contracts.
  • After-call survey results for this federal contract show 85 percent of debtors rated CBE a 4 or 5 (on a 1 to 5 scale) for satisfaction with how their matter was resolved.

We are also a thought leader when it comes to government debt collection. Members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission and other industry hearings, round tables and conferences. That means our clients are always ahead of the regulatory curve.

Simply put: When you work with CBE, you are working with the best in government debt collection.

Tools that Drive Success

Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results.

  • EFT Agree- A compliant solution for recurring debit payments. Customers are able to use our interactive voice response (IVR) technology to secure future payments that are compliant with Regulation E.
  • Manual Clicker Application (MCA)- we proactively mitigate TCPA risk with our innovative, patent-pending Manual Clicker Application (MCA) used in outbound dialing efforts. Designed by Madison Wyatt, our analytic and technology application subsidiary, our manual dialing alternative maintains TCPA compliance while creating efficiencies in outbound cell phone dialing. The MCA has been vetted in the courts and proven to protect our clients from legal risk.
  • CallMiner- We utilize this speech analytics software to analyze each call for quality assurance and compliance with documented standards.
  • Online Consumer Portal with Negotiation Engine- A 24/7 self-service platform that allows consumers to make payments on their own terms utilizing the negotiation technology to determine repayment and settlement options.
  • cat.i Core- This custom account tracking intelligence tool helps us maintain effective operational strategies with our workforce.
  • CBE WebVision- Our client access website that offers our clients the ability to view accounts and download reports, invoices and other documents from CBE.

 

Doing the Right Thing

Doing the
Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

Leading the Way

Leading
the Way

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Our Impact

Rating Quote

Over the years CBE has consistently performed at a high level, and has achieved solid recovery rates on first and second placements for student loans and delinquent student receivables. Aside from the bottom line collection results attained by CBE, the most impressive characteristic is its knowledgeable, professional and courteous staff. It may be best, however, to summarize our University’s confidence in CBE by recognizing that it is CBE’s commitment to education and the financial aid industry that separates it from its competitors.”

-Supervisor of Student Loans, Major University with over 30,000 students

“When selecting CBE several years ago, we were impressed with their approach to collections. They were very cognizant of how people should be treated and seemed to attribute more value on relationships with customers than I had experienced with agencies. CBE is consistently outperforming other competitive agencies and the overall scorecard results prove that CBE’s level of performance is second to none.”

-Leading Nationwide Service Provider

 

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