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Government

Partner with a leading provider of public sector collections to efficiently recover taxes, fines, fees, and other government receivables.

Government Experts

At CBE, our people make the difference in how we approach solutions for government entities. CBE’s industry experts use their extensive knowledge to provide the solutions that provide a better experience.

CBE’s professional staff has designed systems, processes, and transactions that have enabled federal, state, and local governments to exceed their objectives and raise the level of service to their citizens through debt collection, contact center operations, and contact tracing.
 

Blending Artificial Intelligence with the Human Touch to Engage Citizens

We made it possible for citizens to deliver a message, make a payment, or speak to a virtual agent any time of day or night. Citizens can securely and conveniently resolve their account from their phone, tablet, or laptop in a manner that enables flexibility and strengthens your reputation.
 

We Operate by the
“Golden Rule”

We Operate by the “Golden Rule”

“Treat others as you want to be treated.” It’s a simple statement and it’s how we approach our work with your accounts. It also ensures a great experience between our teams. The citizen's experience matters—it’s about customer service and maximizing results without sacrificing integrity.
 

Constituent Business Expertise: Government Practice

Federal, State, and City Government Contracts

How do you become the top-performing agency for the three largest government contracts? Scalability, consistency, and industry expertise. CBE proves our abilities every day working as an extension of many city, state, and federal government entities. From business process outsourcing to collection of fees, fines and taxes, we take a citizen-centric approach to providing the customer service and serving your citizens on their terms and within their timeframe. Federal contracts account for over 64 percent of our active inventory, due to our ability to deliver the highest quality results compared to other agencies.

  • We are a repeated top performer on Federal contracts.
  • After-call survey results show 85% of citizens rated CBE either a 4 or 5 (on a 1 to 5 scale) for satisfaction.
  • Data and technology driven with secure platforms to insure privacy, consistency, and reliability
  • Continual investment innovative solutions and artificial intelligence
  • The only company that has developed their own skip tracing engine
  • Scalable platforms and staff to handle any size engagement

Whether we’re serving smaller state governments or the largest contracts in the federal government, CBE has the capabilities, flexibility, and know-how to complete any job more effectively than other collection agency. CBE is a thought-leader when it comes to government debt collection; members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, industry hearings, and conferences. These industry insights are shared with our clients, providing them the currency of information to keep them ahead of the regulatory curve.

Simply put: When you work with CBE, you are working with the best in government debt collection.

Innovative Technology Drives Collection Success for Government

Our in-house technology development allows us to add value no one else can—from lower wrong number rates to the independence gained by our unique ability to customize our systems—which means we can recover more while calling less, generating more revenue and less risk for our clients.

Our team utilizes the most advanced technology and tools to deliver consistent, high-quality results:

Operational Technologies

CORE Collection Platform

Our custom account tracking intelligence tool helps us maintain effective operational strategies with our workforce and can be tailored to the exacting requirements of our clients.

CallMiner Speech Analytics

We utilize CallMiner speech analytics software to analyze each call for quality assurance and compliance with documented standards.

LiveVox HCI Platform

CBE calls ALL phones using the LiveVox HCI platform with human intervention to eliminate any risk of potential Telephone Consumer Protection Act (TCPA) issues.

LocateSmarter Skip Tracing

Skip tracing is primarily performed through our patented, highly sophisticated and refined LocateSmarter automatic skip trace waterfall process, designed to identify and locate even the hardest-to-find consumers.

WebVision Client Portal

Available 24 hours a day, seven days a week, WebVision is our highly secure client platform that allows our clients to review key account details, communicate securely, and view and download reports, invoices, and other documents.

EFT Agree

A compliant solution for recurring debit payments. Citizens have access to our interactive voice response (IVR) technology through which they can secure future payments that are compliant with Regulation E.

Consumer-Facing Technologies

eNotices

The eNotice leverages email addresses supplied by our clients and accommodates a preference for electronic communication with links to payment options.

Text Messaging

Compliant one-way SMS text messaging allows for fast delivery of information and provides citizens an opportunity to reach us at a time convenient for them.

Doing the Right Thing

Doing the
Right Thing

We conduct our business in accordance with the highest standards of professional behavior and ethics.

LEADING THE WAY

LEADING
THE WAY

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Our Impact

Rating Quote

When selecting CBE several years ago, we were impressed with their approach to collections. They were very cognizant of how people should be treated and seemed to attribute more value on relationships with customers than I had experienced with agencies. CBE is consistently outperforming other competitive agencies and the overall scorecard results prove that CBE’s level of performance is second to none.”

-Leading Nationwide Service Provider

 

 


We Put our Experience and Culture of Innovation to Work for You

Over the years, CBE has gained diverse experience working on complex contracts in some of the most highly regulated industries, and as a result the processes we put into practice adhere to stringent security standards and compliance guidelines to mitigate your risk.

Our employees are empowered to execute on new ideas. If current technology won’t meet our needs, we invest in a proprietary solution that is better than what is presently available in the market. This ensures we are proactive to industry changes, giving you a competitive advantage.

Finally, we believe your business is our business. Our “cultural immersion sessions” allow us to gain a thorough understanding of your unique business, demographics, and culture with either an on-site or virtual visit. Aligning your culture with our core values provides a stronger bond for a mutually beneficial experience.

Contact:

John Schwarm

John Schwarm, MBA, DBA
Sales Director
CBE Companies
Cell: (319) 505-7055
john.schwarm@cbecompanies.com

 

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