News & Resources
Check out news and announcements about CBE events, philanthropic initiatives, and industry insights.
News & Resources
Check out news and announcements about CBE events, philanthropic initiatives, and industry insights.
The Role of Emotional Intelligence in Customer Service Outsourcing
In the dynamic realm of customer service outsourcing, where human interactions shape the customer experience, emotional intelligence (EI) stands out as a key driver of success. At CBE Companies, we understand the profound impact of emotional intelligence on customer...
The Balance of Automation and Human Touch in Effective Revenue Cycle Management
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
Protecting Your Business from Ransomware Attacks: Best Practices
In an increasingly digital world, where technology is at the heart of business operations, the threat of ransomware attacks looms larger than ever. These malicious attacks can cripple organizations, causing data breaches, financial losses, and damage to reputation....
Benefits of Outsourcing Revenue Cycle Management
Managing the revenue cycle efficiently is crucial for the financial health of any healthcare organization. Yet, the complexities of billing, claims processing, and compliance can be overwhelming. According to a study from CWH Advisors conducted November 2022 through...
Quality Over Cost: The Pitfalls of Selecting the Lowest Bidder in Healthcare
When it comes to selecting a revenue cycle management (RCM) service provider, many healthcare organizations may be tempted to opt for the lowest bidder in hopes to save on cost. This strategy can often come with hidden drawbacks that can negatively impact the...
Celebrating Our 2023 Leadership & Legacy Scholarship Recipients!
We are thrilled to announce that last month, as part of our ongoing Diversity, Equity and Inclusion (DEI) initiative, we had the honor of awarding scholarships to six remarkable graduating high school seniors from underrepresented minority backgrounds. These talented...
CBE Companies: Celebrating 90 Years of Excellence
Ninety years of history, growth, and unwavering commitment to excellence. As CBE marks our remarkable journey, we take a nostalgic glance back at the inspiring story of how this company transformed from humble beginnings to the industry-leading force we are today. The...
Predictive Insights: Harnessing Voice Data for Business Growth
In the modern data-driven era, businesses are constantly seeking new avenues to gather and analyze data to stay ahead of the curve. Amidst the flood of text and numerical data, there’s a goldmine of untapped potential: voice data. By harnessing the power of voice...
Unleashing the Power of Human Interaction: Let CBE be Your Voice
Today’s world seems to have changed into one of rising customer service expectations but frustrating results. Businesses promise customers the moon in terms of fast and convenient customer service, and then fail to deliver on that expectation. In an abyss of wait...
CBE’s CEO, Erica Parks, Recognized as Call Center Outsourcing CEO of the Year 2023
CEDAR FALLS, IA – CBE Companies, a leading global business process outsourcing provider, is proud to announce that it’s esteemed CEO, Erica Parks, has been honored with the prestigious Influential Businesswomen Award. The award, presented by Acquisition International...
Five Key Trends Shaping the BPO Industry in 2023: How CBE Customer Solutions Leads the Way
As the Business Process Outsourcing (BPO) industry experiences significant transformation in 2023, service providers are capitalizing on emerging trends to deliver value-driven solutions to their clients. CBE Customer Solutions is embracing and implementing these key...
CBE Companies: Providing Exceptional Patient Care Amidst Inflation
The Impact of Inflation in Healthcare As healthcare costs rise, patients face increased financial burdens, particularly with medical debt. Healthcare debt can significantly strain individuals and families given the rising cost of drugs, medical equipment, and...
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