BPO Solutions

BPO that breaks the mold.
Targeted right-Channel experiences for your customers. 

CBE Notch Mark

BPO Solutions

BPO that breaks the mold.
Targeted right-Channel experiences for your customers. 

CBE Notch Mark

BPO Solutions

BPO that breaks the mold.
Targeted right-Channel experiences for your customers. 

CBE Notch Mark

Experts in BPO Solutions

We do the work so your business can perform better

Whether customer care is at the heart of your organization or you’re a high-touch tech company, we are ready to partner with intelligent companies that pursue innovation and growth.

As a trusted advisor and partner to a wide variety of organizations for 90 years, our mission is to bring transformation, automation, and industry-leading solutions to enterprises across the globe through our unique approach to discovery and strategy. We’ll customize a solution tailored to your situation only by analyzing first and identifying the gaps second.

No two solutions are ever the same

No two solutions are the same because no two challenges are. Whether your business needs to create stronger customer relations, control regulatory standards for risk and compliance, or struggle with supply chain management and anything in the middle, our solution architects will elevate your outcome with a thoughtful process and hyper-customizable solution.

    • Is your call center suffering at the hands of legacy applications and slow systems?
    • Do you need to enhance security, take control of risk management, or automate your business functions?
    • Perhaps you need to better manage your workforce based on fluctuations in demand?

We understand  your strategy and actions need to be preserved. Our solutions won’t reinvent your services, just the approach you take to make your business perform better. Our long-standing expertise can deliver solutions that transform your business — turning your most significant challenges into major opportunities.

Our process starts with you

We’ve helped a wide variety of businesses from fast-moving tech startups to industry-leading telecom companies to pivotal government agencies improve their operational efficiency and success, and the one thing each engagement has in common is strategic listening. We come to the table with an open mind and creative thinking to help you meet your goals.

We optimize your customer’s journey with solutions that create effortless experiences
and loyalty to your brand.

BPO Lifecycle

Great people doing the right thing

At the heart of government debt collection are CBE team members — agents are non-judgmental and caring, applying an ethical approach to debt recovery. It’s the people’s experience that matters, and it’s maximizing results without sacrificing integrity.

Constituent business expertise: federal, state, and city government contracts

How do you become the top collection agency for the three largest government contracts? Scalability, consistency, and industry expertise. 

We work every day as an extension of many city, state, and federal government entities. From business process outsourcing to collection of fees, fines, and taxes, we take a citizen-centric approach to providing customer service and serving consumers on their terms and within their timeframe. Federal contracts account for over 64 percent of our active inventory, due to our ability to deliver industry-leading recoveries compared to other agencies.

Here’s how we’re different:

    • We are a top performer on Federal contracts.
    • After-call survey results show 85% of consumers rated CBE either a 4 or 5 (on a 1 to 5 scale) for satisfaction.
    • Data and technology-driven, secure platforms insure privacy, consistency, and reliability.
    • Continued investment in state-of-the-art solutions and artificial intelligence.
    • Proprietary skip tracing engine — the only debt collection agency with this type of innovation
    • Scalable platforms and comprehensive agent training programs supporting any size contract.

Whether we’re serving smaller state governments or the largest contracts in the federal government, we have the capabilities, flexibility, and know-how to complete any job more effectively than other debt collection agencies. 

CBE is a thought-leader when it comes to government debt collection; members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, industry hearings, and conferences. These industry insights are shared with our clients, providing them the currency of information to keep them ahead of the regulatory curve.

Experts in BPO Solutions

We do the work so your business can perform better

Whether customer care is at the heart of your organization or you’re a high-touch tech company, we are ready to partner with intelligent companies that pursue innovation and growth.

As a trusted advisor and partner to a wide variety of organizations for 90 years, our mission is to bring transformation, automation, and industry-leading solutions to enterprises across the globe through our unique approach to discovery and strategy. We’ll customize a solution tailored to your situation only by analyzing first and identifying the gaps second.

No two solutions are ever the same

No two solutions are the same because no two challenges are. Whether your business needs to create stronger customer relations, control regulatory standards for risk and compliance, or struggle with supply chain management and anything in the middle, our solution architects will elevate your outcome with a thoughtful process and hyper-customizable solution.

    • Is your call center suffering at the hands of legacy applications and slow systems?
    • Do you need to enhance security, take control of risk management, or automate your business functions?
    • Perhaps you need to better manage your workforce based on fluctuations in demand?

We understand  your strategy and actions need to be preserved. Our solutions won’t reinvent your services, just the approach you take to make your business perform better. Our long-standing expertise can deliver solutions that transform your business — turning your most significant challenges into major opportunities.

Our process starts with you

We’ve helped a wide variety of businesses from fast-moving tech startups to industry-leading telecom companies to pivotal government agencies improve their operational efficiency and success, and the one thing each engagement has in common is strategic listening. We come to the table with an open mind and creative thinking to help you meet your goals.

We optimize your customer’s journey with solutions that create effortless experiences
and loyalty to your brand.

BPO Lifecycle

Great people doing the right thing

At the heart of government debt collection are CBE team members — agents are non-judgmental and caring, applying an ethical approach to debt recovery. It’s the people’s experience that matters, and it’s maximizing results without sacrificing integrity.

Constituent business expertise: federal, state, and city government contracts

How do you become the top collection agency for the three largest government contracts? Scalability, consistency, and industry expertise. 

We work every day as an extension of many city, state, and federal government entities. From business process outsourcing to collection of fees, fines, and taxes, we take a citizen-centric approach to providing customer service and serving consumers on their terms and within their timeframe. Federal contracts account for over 64 percent of our active inventory, due to our ability to deliver industry-leading recoveries compared to other agencies.

Here’s how we’re different:

    • We are a top performer on Federal contracts.
    • After-call survey results show 85% of consumers rated CBE either a 4 or 5 (on a 1 to 5 scale) for satisfaction.
    • Data and technology-driven, secure platforms insure privacy, consistency, and reliability.
    • Continued investment in state-of-the-art solutions and artificial intelligence.
    • Proprietary skip tracing engine — the only debt collection agency with this type of innovation
    • Scalable platforms and comprehensive agent training programs supporting any size contract.

Whether we’re serving smaller state governments or the largest contracts in the federal government, we have the capabilities, flexibility, and know-how to complete any job more effectively than other debt collection agencies. 

CBE is a thought-leader when it comes to government debt collection; members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, industry hearings, and conferences. These industry insights are shared with our clients, providing them the currency of information to keep them ahead of the regulatory curve.

Experts in BPO Solutions

We do the work so your business can perform better

Whether customer care is at the heart of your organization or you’re a high-touch tech company, we are ready to partner with intelligent companies that pursue innovation and growth.

As a trusted advisor and partner to a wide variety of organizations for 90 years, our mission is to bring transformation, automation, and industry-leading solutions to enterprises across the globe through our unique approach to discovery and strategy. We’ll customize a solution tailored to your situation only by analyzing first and identifying the gaps second.

No two solutions are ever the same

No two solutions are the same because no two challenges are. Whether your business needs to create stronger customer relations, control regulatory standards for risk and compliance, or struggle with supply chain management and anything in the middle, our solution architects will elevate your outcome with a thoughtful process and hyper-customizable solution.

    • Is your call center suffering at the hands of legacy applications and slow systems?
    • Do you need to enhance security, take control of risk management, or automate your business functions?
    • Perhaps you need to better manage your workforce based on fluctuations in demand?

We understand  your strategy and actions need to be preserved. Our solutions won’t reinvent your services, just the approach you take to make your business perform better. Our long-standing expertise can deliver solutions that transform your business — turning your most significant challenges into major opportunities.

Our process starts with you

We’ve helped a wide variety of businesses from fast-moving tech startups to industry-leading telecom companies to pivotal government agencies improve their operational efficiency and success, and the one thing each engagement has in common is strategic listening. We come to the table with an open mind and creative thinking to help you meet your goals.

We optimize your customer’s journey with solutions that create effortless experiences
and loyalty to your brand.

Great people doing the right thing

At the heart of government debt collection are CBE team members — agents are non-judgmental and caring, applying an ethical approach to debt recovery. It’s the people’s experience that matters, and it’s maximizing results without sacrificing integrity.

Constituent business expertise: federal, state, and city government contracts

How do you become the top collection agency for the three largest government contracts? Scalability, consistency, and industry expertise. 

We work every day as an extension of many city, state, and federal government entities. From business process outsourcing to collection of fees, fines, and taxes, we take a citizen-centric approach to providing customer service and serving consumers on their terms and within their timeframe. Federal contracts account for over 64 percent of our active inventory, due to our ability to deliver industry-leading recoveries compared to other agencies.

Here’s how we’re different:

    • We are a top performer on Federal contracts.
    • After-call survey results show 85% of consumers rated CBE either a 4 or 5 (on a 1 to 5 scale) for satisfaction.
    • Data and technology-driven, secure platforms insure privacy, consistency, and reliability.
    • Continued investment in state-of-the-art solutions and artificial intelligence.
    • Proprietary skip tracing engine — the only debt collection agency with this type of innovation
    • Scalable platforms and comprehensive agent training programs supporting any size contract.

Whether we’re serving smaller state governments or the largest contracts in the federal government, we have the capabilities, flexibility, and know-how to complete any job more effectively than other debt collection agencies. 

CBE is a thought-leader when it comes to government debt collection; members of our team are regularly called on as industry experts for the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission, industry hearings, and conferences. These industry insights are shared with our clients, providing them the currency of information to keep them ahead of the regulatory curve.

Innovative Development and Use of Tools Offering:

Z

Targeted right-channel for your customers

Z

Visibility and transparency for our clients

Z

Flexibility and scalability for our operations

Trusted Partner for 90 Years

Fortune 500 Companies

Federal & State Government Agencies

Universities

Proven experience working with some of the nation’s largest private-sector and government contracts.

CBE delivers the right solution in the right location for your dynamic business needs.

Contact Us

(319) 234-6686

Cedar Falls, IA 

Clarksville, TN 

New Braunfels, TX 

Manila, PH 

Get Started

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