Customer Service

Financial challenges during any unprecedented time will land at the office of where the unpaid receivables live: the collections department. Call it any other name—accounts receivable office, the office of student accounts, business office, or customer service—the function is the same; we need to talk with the customer about their unpaid bills. During times of financial difficulty or in this case a pandemic, the well-defined strategy should include all areas of the organization for a
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In our industry, no matter if the client is a government entity, a healthcare organization, or a utility, CBE clients need to know their customers are being treated properly. CBE takes the responsibility of brand protection for our client seriously and is continually working to enhance our business practices. In fact, CBE has a Quality Assurance team of employees that play a pivotal role in ensuring excellence for our clients by running our quality assurance program. CBE’s Quality Assurance
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Nothing can sour relationships faster than financial matters gone wrong. When a customer fails to pay what they owe you, things can quickly turn ugly. If it comes down to it, you may find yourself turning the account over to a debt collection agency. Unfortunately, doing so can make you become the “bad guy” in your customers’ eyes. While some of these customers might be the type that you don’t want to do business with again, others are just going through a hard time and
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In today’s competitive world of outsourcing offerings and solutions, it is not a big surprise that first call resolution (FCR) is a top priority to increase customer satisfaction and maximize customer lifetime value. The ability to address your customer’s needs on the very first call builds customer confidence in the brand. It unites the frontline to improve overall quality and customer experience leading to incremental CSAT/NPS gains. What are the benefits of FCR? FCR reduces call
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This week is Customer Service Week (October 3-7). Customer service is a critical component in all B2B and B2C businesses throughout the world. How are you celebrating? Check out some great ideas by viewing article from Forbes.