7 Habits of Highly Effective Health Care Providers

7 Habits of Highly Effective Health Care Providers

Here at CBE Companies, we try to follow the concepts laid out in Stephen Covey’s book, “The 7 Habits of Highly Effective People.” It’s so engrained in our culture that each of our new hires even have the opportunity to receive special training on how to implement it into their lives.

However, Covey’s principles can be applied to all areas of business, including the health care field. To create a patient-focused environment, here are the 7 habits of highly effective health care providers we’ve come up with:

  1. Be proactive in regards to results-based measurement.
    As the industry shifts from fee-for-service models to results-oriented models, it will be necessary to show that what you’re doing is working; by implementing measurements now, you’re getting ahead of the curve.
  2. Begin with the end in mind.
    Once you start measuring results, identify how your own quality of care measures up against national averages, along with individual patient satisfaction levels. Use this to identify potential problems before they become major issues.
  3. Put first things first with patient engagement.
    A patient who is engaged is proven to achieve better outcomes, as they are more invested in getting better. Foster patient engagement by involving them in care plans and highlighting their improvements along the way.
  4. Think win-win.
    Health care providers often find themselves walking the line between taking the time to build patient relationships (which builds engagement) and using their time efficiently. Find ways to make that balance easier, such as through implementing new technology that will reduce time spent doing things such as paperwork.
  5. Seek first to understand, then to be understood.
    In order to have engaged patients, we must first practice active listening. Is the patient reluctant because they are scared of pain? Of change? Of the possible cost? By understanding their fears, we can better overcome them and move them into a more engaged mode.
  6. Synergize.
    The health care industry is moving towards a more holistic approach to caring for patients. Instead of visiting the physician when something is wrong, the focus is on preventative care or on addressing long-term problems through therapy. By making strategic partnerships with providers who specialize in such areas, you can maximize efficiencies and patient results.
  7. Sharpen the Saw.
    Most health care professionals already take the time to continuously improve themselves, as CEUs are required to continue their licensure. But it’s important for your administrators to also take time to improve on their skills. By learning more effective business skills, you can have your clinic or hospital running better more efficiently and with increased patient satisfaction and results.

At CBE Companies, we can also help your clinic or hospital run more efficiently through our business process outsourcing services. You can free up valuable work hours by having our accounts receivable professionals resolve delinquent accounts, and increase revenue through bad debt recovery. Contact us today to learn more about our health care industry solutions.