• Tom Penaluna

    Favorite CBE Core Value: Integrity

    Tom Penaluna has been with CBE since 1978 as the visionary and founder of the company. He has led it through multiple expansions including the acquisition of several credit service companies and substantial employment growth since 1986 when there were only 25 employees to over 1,000 today. Outside of his life at CBE, Tom was a past Waterloo City Council Member for 8 years, and is a member of the Governors board of Iowa Partnership for Economic Progress. He also founded Leader Valley an education and business partnership formed to enable K-12 education in the Cedar Valley to go from good to great. He has served on the board of Associated Credit Bureaus of America, American Collectors Association International committees, and President of Medical Dental Hospital Bureaus of America to name a few. Tom is a graduate of Mankato State University.

  • Mary Phillips

    Mary Phillips

    View My PostsRead Bio

    Favorite CBE Core Value: Leadership

    Mary Phillips began at CBE in 1978 and is our most tenured employee. Her responsibilities involve overseeing all aspects of Human Resource strategies, including employee relations, company benefits, compensation, recruiting top talent, hiring, and management training along with assisting in the execution of the company's strategic plan as a member of the Executive Team. Mary has initiated many new concepts at CBE, including self-managed teams and process improvement, and is a member of the Cedar Valley Society for Human Resources Management (SHRM). She is actively involved in CBE’s United Way campaign and Casual for a Cause program to help raise money for worthy organizations. Mary loves her Iowa Hawkeyes, planting flowers and playing Candy Crush when she has a spare minute or two.

  • Mike Frost

    Favorite CBE Core Value: Respect

    Mike joined CBE in 2004, and manages compliance policy and a team of professionals including legal, quality assurance, regulatory compliance, legislative affairs, litigation defense, corporate governance and enterprise risk. Mike is a trusted industry expert, serving in leadership roles and as a speaker for many associations – most notably as an ACA Board of Director. He is a member of the Board of Directors of ACA International, Inc., and a member of the Board of Directors for the Black Hawk County Selective Service and Chairman of the Legislative Committee of ACA International. In 2011 and 2012, he was selected by Collection Advisor as one of the Top 25 Most Influential Collection Professionals and ACA Unit Leader of the Year in 2013. Mike is a veteran of the United States Air Force and is a hockey enthusiast who often volunteers to help with his son’s hockey team.

  • Nick Michael

    Favorite CBE Core Value: Innovation

    Nick Michael started at CBE in 1997, and works relentlessly to ensure client satisfaction, from integration efforts to longstanding performance and continual improvement. Prior to joining CBE, he was Director of International Operations for The Mutual Life Insurance Company of New York (MONY). Nick graduated from Principia College and earned his MBA from Northwestern University. An active guy, Nick likes to spend his time out of the office enjoying the outdoors.

  • Erica St. John

    Erica St. John

    View My PostsRead Bio

    Favorite CBE Core Value: Leadership

    Erica St. John joined CBE in 2013, and is responsible for overseeing financial results for all divisions, managing cash flows, financing, capital allocation and enhancing shareholder value. She is also responsible for management of internal controls that drive critical financial and operational information to achieve business strategies. Prior to joining CBE, Erica worked for RSM and John Deere. She is an active Certified Public Accountant and a member of the American Institute of CPAs, Iowa Society of CPAs and the Institute of Management Accountants. Outside of work, Erica enjoys running, biking and staying active in Big Brothers Big Sisters, where she was volunteer of the year in 2016. Erica graduated from the University of Northern Iowa.

  • Alex Reed

    Favorite CBE Core Value: Continuous Improvement

    Alex Reed has been at CBE since 2013, where he oversees the company’s largest federal government and student loan contracts. He is also responsible for running third party recoveries after holding several senior leadership roles within Sallie Mae over the last ten years. Most recently, Alex was Vice President and COO of Contingency Services within Sallie Mae where he was responsible for strategic vision, organizational leadership and fiscal guidance for default prevention and default recovery operations across three subsidiaries. A University of Tennessee graduate, Alex is a diehard Tennessee fan, and will even do a little jig whenever “Rocky Top” starts playing.

  • Curt Martin

    Favorite CBE Core Value: Continuous Improvement

    Curt Martin came to CBE in 2012, and is now responsible for the planning, development and direction of all aspects of CBE’s first-party collections, fraud management and customer care services. He brought 20 years of inbound/outbound call center operation management experience, including five offshore locations. His engaged, persevering and client-centric approach to operations creates an environment where success thrives. He is a champion of new initiatives and responsible for managing much of CBE’s significant growth, both international and domestic. When Curt isn’t driving I-35 between Kansas City and CBE’s Headquarters, he’s on a boat or watching hockey with his family.

  • Harley Wilson

    Harley Wilson

    View My PostsRead Bio

    Favorite CBE Core Value: Leadership

    Harley Wilson is a proven results-driven leader with over 20 years of management experience and possesses a strong healthcare and utility services background. His operational experience and background empowers him to provide guidance and thought leadership in strategy, integration management and call center leadership. In his spare time, Harley is on the golf course or traveling and volunteering with his family. Harley is also a veteran of the United States Marine Corps.

  • CBE Companies

    CBE Companies

    View My PostsRead Bio

  • Amanda Jones

  • Kelli Krueger

    Kelli Krueger

    View My PostsRead Bio

    Favorite CBE Core Value: Innovation

    Kelli has over 25 years of diverse training experience. She oversees a team that develops comprehensive, client-specific training to ensure compliance with contract objectives and requirements. She has implemented more than 50 successful programs, including CBE University and Neuro-Linguistic Programming, a communication persuasion model used by Fortune 500 firms. These programs have helped CBE to develop one of the highest employee retention rates in the collection industry. Kelli attended University of Northern Iowa and has her Neuro-Linguistic Programming Masters and Training Certification. In her spare time, Kelli helps others capture life moments through photography and hangs out with her daughters whenever she can now that they’re in college.

  • Tyler Mayer

    Tyler is the Manager of Operations at CBE, leading the third party collections team in the Manila, Philippines office. He has been with CBE for 10 years. Tyler has a passion for teaching and developing high performing associate and management teams. Tyler enjoys traveling with his wife Monica and is a hockey enthusiast.

  • Stephanie Perry

    Stephanie Perry

    View My PostsRead Bio

    Stephanie is a Client Development Executive at CBE. She has a strong passion for building new relationships and fostering existing. During her 13 year tenure at CBE she has expertise in implementation, onboarding new clients, operations management and product forecasting. When she is not busy with work she enjoys spending time with her family and working on restoring her ‘71 Mach 1 Mustang.

  • Mike Ruiz

    Bio coming soon...