Cyber criminals are “out there” in the cyber world and, yes, they do exist. Cyber criminals are typically individuals or small groups. However, large groups do exist and can just as easily sneak up on you especially in a business setting. We have found that common sense is ultimately your best protection from these cyber criminals. Do you trust your instincts? If an email, phone call or online message seems odd, suspicious, or too good to be true, it may be an attack. A common method
Read More

You and your team focus everyday on providing quality healthcare. Your ability to invest in premier healthcare initiatives and provide the highest quality of care depend on sound financial decisions. That’s why it is important to focus on bottom-line impacts from all areas of your business operations. In addition to being conscious of costs and revenue at the front end, consider an added focus on optimizing income at later stages in the AR cycle. A typical healthcare provider’s
Read More

This month’s e-newsletter theme is focused on how outsourcing RCM with an excellent partner allows you to free up resources by focusing on what matters the most — your patients!  View CBE’s Healing Healthcare Revenue. Healing Healthcare Revenue include a featured blog post,  tips from a CBE leader and the latest healthcare news. Interested in receiving monthly healthcare insights? Subscribe today.
Read More

Part 1 of this series discusses the business need for a robust quality assurance process and identifies effective call monitoring and speech analytics as critical components. This part will identify three additional critical components and discuss the value they add to a robust quality assurance process. 1.  Call Monitoring Program (included in Part 1) 2.  Speech Analytics (included in Part 1) 3.  Reporting A robust quality assurance process will produce
Read More

Becker’s Hospital CFO published their top things that you should know about revenue cycle management (RCM). I simplified the list and picked out my top 5 that you need to stay abreast on in the healthcare RCM space. Outsourcing Trends Almost 50 percent of hospital CFOs have acknowledged that outsourcing has become a more prominent option. Regulatory Developments in the Recovery Audit Contractor (RAC) program The RAC plans to correct past Medicare payments. This will be done by locating
Read More

This month’s e-newsletter theme is focused on outsourcing to the Philippines to improve overall operations and increase ROI. View CBE’s Outsourcing Connection. Outsourcing Connection provides valuable information and perspectives from the outsourcing industry, as well as our leaders. A new issue is published monthly with a unique theme relating to trends, news, technology and insights. Interested in receiving monthly outsourcing insights? Subscribe today.
Read More

In my last blog post I wrote about building trust and rapport. I went over how the team I get to serve built rapport during our first months together here in Manila. In this post I’d like to share a couple ways we keep the rapport going through effective communication across our teams. Note these are definitely not new or all that creative of concepts, rather they share the “easy to say, hard to do consistently” theme from the last post: Clarify, and over-communicate expectations As
Read More

Outsourced revenue cycle management (RCM) is projected to grow 26.5% over the next two years. According to market research firm Black Book, outsourcing RCM will reach a market value of nearly 10 billion by 2018. Outsourcing RCM continues to be a trend as a powerful solution to the challenges in the healthcare industry. Free up your resources and outsource with an excellent partner that can help relieve some of the administration burden. The administration burden could include: clerical tasks,
Read More

I am so very proud to introduce to you the road that Alicia Imbouathong traveled to her current Manager position at CBE Companies.  In her 12-year journey at CBE, Alicia has proven that starting as an Associate and then moving into other roles within CBE provided her the knowledge, skills and ability to step into her Manager role leading the Recruiting team. We interviewed Alicia and this is what she had to say: Why do you stay at CBE? Throughout the years, I have built strong
Read More

Businesses are under constant attack. It seems that every week there are news headlines of another breach affecting millions of people. A large breach can cost a company millions of dollars — not to mention the cost to a good reputation (which you can’t put a price on). While spear phishing is unique in that it is highly customized to the recipient to increase the chance of exploitation, the defenses against spear phishing are similar. If a user gets a suspicious email, they should
Read More