Close
Search

Benefits for Adapting to a Consumer–Focused Health System

Benefits for Adapting to a Consumer–Focused Health System

Posted On: December 4, 2017 by Harley Wilson in: Healthcare

As high-deductible plans and out-of-pocket costs continue to rise, the healthcare industry is now shifting how it targets its customer service. Many healthcare systems are adjusting their services and approach to be more focused on the consumer. Find out how adapting to a consumer-focused health system can help your hospital’s bottom line. To understand a patient’s total experience, consider taking a holistic approach. There are several touchpoints with patients that don’t always fall within the same department, which can be problematic. Think of it this way, while the care of the patient may have been incredible, if the experience with the billing department was horrendous it shows the hospital isn’t on the same page with customer service. Break down departmental silos to ensure the same level of customer service is provided across every department. Make your patient follow ups more effective, not only for the patient, but for the hospital as well. Allowing