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Don't Hold Back!

John Schwarm - Don't Hold Back!

Posted On: September 23, 2020 by Dr. John G. Schwarm in: Communication, Customer Service, Finance and Accounting, Government and Higher Education

Financial challenges during any unprecedented time will land at the office of where the unpaid receivables live: the collections department. Call it any other name—accounts receivable office, the office of student accounts, business office, or customer service—the function is the same; we need to talk with the customer about their unpaid bills. During times of financial difficulty or in this case a pandemic, the well-defined strategy should include all areas of the organization for a