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CBE’s CEO, Erica Parks, Recognized as Call Center Outsourcing CEO of the Year 2023

CBE’s CEO, Erica Parks, Recognized as Call Center Outsourcing CEO of the Year 2023

by Jordan Mulford | Aug 9, 2023 | Uncategorized

CEDAR FALLS, IA – CBE Companies, a leading global business process outsourcing provider, is proud to announce that it’s esteemed CEO, Erica Parks, has been honored with the prestigious Influential Businesswomen Award. The award, presented by Acquisition International...
Five Key Trends Shaping the BPO Industry in 2023: How CBE Customer Solutions Leads the Way

Five Key Trends Shaping the BPO Industry in 2023: How CBE Customer Solutions Leads the Way

by Jordan Mulford | Aug 2, 2023 | Uncategorized

As the Business Process Outsourcing (BPO) industry experiences significant transformation in 2023, service providers are capitalizing on emerging trends to deliver value-driven solutions to their clients. CBE Customer Solutions is embracing and implementing these key...
CBE Companies: Providing Exceptional Patient Care Amidst Inflation

CBE Companies: Providing Exceptional Patient Care Amidst Inflation

by Jordan Mulford | Jul 19, 2023 | Healthcare

The Impact of Inflation in Healthcare As healthcare costs rise, patients face increased financial burdens, particularly with medical debt. Healthcare debt can significantly strain individuals and families given the rising cost of drugs, medical equipment, and...
Five Qualities of a Successful Customer Care Agent

Five Qualities of a Successful Customer Care Agent

by Jordan Mulford | Jul 12, 2023 | Uncategorized

Industry-leading businesses understand the importance of quality customer service. The role of a customer service agent is more than just an entry level position, they are the voice of the organization. Their skills and decisions determine your customer’s overall...
Exploring the Benefits of Offshoring: 10-Years of Excellence in the Philippines

Exploring the Benefits of Offshoring: 10-Years of Excellence in the Philippines

by Jordan Mulford | Jul 5, 2023 | Communication

In an increasingly interconnected world, businesses are constantly seeking innovative strategies to remain competitive and optimize their business operations. Offshoring has emerged as a powerful solution, enabling companies to tap into global talent pools, leverage...
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