A few satisfied clients
"CBE has continually produced good results for us. We are consistently pleased with their performance. We’ve found it necessary to outsource accounts to CBE because we know some interactions require specialized knowledge and care, and it allows our regular staff to be available for our customers’ everyday needs. When CBE is responsible for our accounts, there is a high level of comfort in knowing we will get the results we need, while at the same time our customers will be treated with courtesy and respect. It’s the best of both worlds for us, and our contacts at CBE have repeatedly proven they understand what it means to be an extension of our company and to help fulfill our mission to “get it right” for customers.
“While partnering with CBE over the years, we have been able to learn a lot about CBE’s business principles. We have had the opportunity to visit their office locations in both Des Moines, Iowa, and Waterloo, Iowa, and while on those visits were introduced to the President and CEO Tom Penaluna. The office visits confirmed the value CBE places on integrity as it conducts business with its own clients and our customers.”
- Outsource Analyst, Nationwide Utility Provider
Our University and The CBE Group have enjoyed a rewarding partnership in educational debt recovery since 2000. At the University, we have always felt fortunate to have made the decision to work with The CBE Group, and anticipate the relationship will continue for years to come.
Over the years The CBE Group has consistently performed at a high level, and has achieved solid recovery rates on first and second placements for student loans and delinquent student receivables. We at the University believe this is certainly a direct result of the people at CBE. Aside from the bottom line collection results attained by CBE the most impressive characteristic is its knowledgeable, professional, and courteous staff. The client relations staff is second to none. CBE also uses proven telephone and mail strategies to contact delinquent accounts, and communicates with them in a manner that is effective, but not antagonizing.
It may be best, however, to summarize our University’s confidence in The CBE Group by recognizing that it is CBE’s commitment to education and the financial aid industry that separates it from its competitors. CBE’s leaders participate in national professional organizations, and are involved in the legislative process of federal student aid. For the University, this clearly demonstrates that CBE’s service goes far beyond debt collection and exceeds that of most other collection agencies.
I am always happy to recommend CBE’s services. It has been proven positively at the University.
- Supervisor of Student Loans, Major University with over 30,000 students
“We have worked with CBE as an agency partner for several years and are very happy with performance. CBE has continually proven themselves as a leader on our agency scorecard. Due to consistent success in a champion/challenger environment, market share has increased for CBE. We are very pleased with their results and attribute their competitive advantage to an advanced level of technology and analytics at the operational level. When change needs to be made, CBE is willing, able and quick to adjust workflows, resources and processes. We look forward to a partnership for years to come.”
- Sr. Agency Manager, Fortune 500 Company
“When selecting CBE several years ago, we were impressed with their approach to collections. They were very cognizant of how people should be treated and seemed to attribute more value on relationships with customers than I had experienced with agencies. After coming on board with us, it was very obvious they were, in fact, different. CBE is consistently outperforming other competitive agencies and the overall scorecard results prove that CBE’s level of performance is second to none. What I appreciate more than leading collection results, is the low level of complaints we receive. For us, their combination of performance and quality is the mark of a valuable agency relationship.”
- Leading Nationwide Service Provider
“As part of a corporation that provides electric and natural gas service to 759,000 customers in seven states, it is extremely important for us to partner with an agency that can deliver consistently, exceptional performance results in recovering our delinquent accounts. CBE has consistently met our collection expectations even in difficult economic times. Throughout the years we have been extremely pleased with their performance results.
In order for us to maintain our long standing tradition of excellent customer service and to be the energy partner of choice in the communities we serve, it is important that our customers are treated with respect and compassion. CBE has proven to us over the years that they are respectful and compassionate when working with our customers to obtain finances due. I feel CBE's success in this area stems from their ability to understand our culture and what is important to us.
It was important for us to partner with an agency that is just as forward thinking in the area of technology as we are. We are always looking for ways to improve our technology and CBE's systems provide a smooth integration and enable us to access information conveniently.”
- Large Private Utility Provider
“We have been with CBE since early 2002. When we sent out our original RFP in 2001, CBE’s response indicated that they had the technology and the willingness to provide the “personal touch” we were looking for. Efficient collections and reports using technology and great customer service to us and to our patients were on the top of our list of requirements. CBE showed us in our first years with them that they could meet our expectations, and that they would invest in their technology and in their own people so they could continue to provide the services and responses we have looked for.
I have been impressed with the reporting tools that help us see what is happening. In addition, the number of complaints from our patients is negligible, especially given the volume of accounts we submit to CBE. Our public image is important, and we need to know our patients will be treated with courtesy and respect while CBE collects.
When we have requested a new report or access to information, CBE has complied quickly. Communication between our office and CBE, whether by telephone, via the secure website, or by e-mail, has been excellent. That “personal touch” has continued all these years. My impressions of all members of the Client Services Department are that, while friendly and relaxed, they are always professional. Each one I have worked with over the years – from Managers and Supervisors to line staff – are articulate, helpful, pleasant, willing to help, and open to learning more about our processes.
Here in the State of Minnesota, hospitals have agreed to extend discounts to the uninsured, to provide ample time for patients to make reasonable payment plans or to apply for hardship programs, and to work with our collection agents to ensure fair collection activity. Implementing all the required steps to comply with this agreement was very challenging for us, and we needed a strong partner in our collection agency. We know how fortunate we were to have CBE engaged already. CBE had always welcomed the opportunity to learn more about our organization, mission, values, and priorities. For this formal agreement, it was imperative that our collection agency understood how important total compliance is for us. And CBE came through for us and for our patients wonderfully.”
- Collections Manager, Private Midwest Hospital