Call Center Services that Fit Your Needs
CBE provides a wide range of outsourced call center solutions to organizations nationwide. We know that one glitch in your customer's experience can cost you your customer...and potentially their family and friends. That is why our agents focus on connecting your customer to the right solution for each individual situation.
We are all living in an ever-changing environment, with new customer communication channel preferences, behavior trends and regulatory landscape constantly challenging us to adapt and innovate in order to succeed. CBE is structured to adapt quickly to your specific business needs. The following solutions have helped many big brands retain happy, loyal customers...and we can help do the same for you!
First Party Collections
CBE knows that providing a positive experience for your customers during the payment collection process is imperative to maintaining your relationship with your customers. A seamless experience leaves your customer with a positive impression of your brand.
Third Party Recoveries
CBE understands your need to maximize recovery results as quickly as possible; and that compliance, data security and your brand's reputation are of equal importance. CBE not only delivers superior results, but does so without sacrificing quality and integrity. We protect your data and treat your customers as if they were our own.
Customer care agents are often the only human interaction that your customers have with your brand. During a three-minute phone call the experience they create for your customer can make - or break - that relationship. Happy customers lead to referrals, up-sells and greater customer lifetime value.
CBE's skilled fraud agents take a personal approach in each customer interaction to guide them through the fraud process and to confirm the authenticity of suspicious transactions. Providing unparalleled guidance and support protects your customers, increase their satisfaction and, ultimately, their loyalty to your brand.